Information Technology Support Officer

About the role:

Victoria Police are currently advertising an ongoing part-time (0.6 FTE) Information Technology Support Officer position within the Business Support Division (BSD) of the Intelligence and Covert Support Command (ICSC).

ICSC is a high-risk Command that is dependant upon the appropriate protection of sensitive information. Rather than risk the exposure of covert resources and locations to external support providers it is more appropriate to provide business support and specialist IT services for the Command internally.

The IT Coordination within BSD is responsible for the provision of support services to ICSC employees in IT functions not covered by the Digital Services and Security Department and is a ‘hands on' support role for the IT Coordinator.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Problem solving on a range of IT, audio visual and mobile phone queries.
• Processing of IT service requests, access forms, device configuration and centralised desktop hardware procurement.
• Conducting regular audit requests on shared folders and drives.
• Undertaking other tactical and transactional IT tasks at IT Coordinator request.

As the successful applicant, you will have:

• The ability to communicate IT related issues in a confident, friendly, and professional manner with people at all levels throughout the organisation.
• Demonstrated initiative, problem solving and proactive work practices.
• Willingness to learn new systems and programs, as well as identify new and innovative processes and procedures.
• Ability to maintain a high degree of confidentiality.

Requirements and relevant information:

• One (1) x 0.6 FTE part-time, ongoing position available.
• This position is part time and the salary plus superannuation will be pro rata.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement. 

Applications close midnight, Monday, 1 April 2024.

Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website or Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.

Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). 

We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 8***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.