Infrastructure Systems Support

The purpose of the Infrastructure Support Analyst is to ensure the operational effectiveness of client's systems and services by providing a business facing contact point for all matters. The role delivers BAU support across the business from 1st level to 2nd and 3rd level.

The employee responsibility will be:

• Provide predominately 2nd & 3rd level technical support either face to face, by phone, email or remotely. You may also be required to help with Level 1 tasks - so must be prepared to do this when required.
• Support Hardware and Communications ensuring continuity of usage for all users with minimal disruption to business.
• Escalate issues to other teams where appropriate
• Perform user account administration maintaining user access in the various Systems and Software
• Updating end-users on progress during problem resolution.
• Maintain Knowledge base to facilitate prompt resolution of incidents

Tickets logged in the Jira system and would require a high level of technical engineering support for the following technologies:

• Networks - Switches Firewalls, Security
• Microsoft Windows Stack,
• Dynamics AX environment.
• Microsoft CRM
• Servers - Windows and Linux.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Deepika Phogat on 02 9464 5573 or email dphogat@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details.