Intake and Retention Officer (Business Development)

Who is Lighthouse?

Lighthouse Disability is a leading not-for-profit organisation with over 30 years of experience supporting people with disability to achieve their goals. We work alongside adults living with complex and diverse disabilities across North and North Eastern Adelaide.

About the opportunity 

An exciting opportunity has become available for an experienced Intake and Retention Officer (Business Development) to join our fantastic team.

The Intake and Retention Officer reports to the Manager Business, Client Services and is responsible for overseeing the end-to-end intake process for new SIL clients as well as focusing on the retention of existing clients. 

Key Responsibilities, include, but not limited to:

• Attend networking events to connect with support coordinators and identify potential new clients.
• End to end intake process for new clients, including managing all new and existing enquiries, client matching and the review of funding and ROC’s to ensure effective home and living situations.
• Advertising and managing house vacancies to ensure appropriate client matching.
• Strategically identifying new housing opportunities for clients, working with them and decision makers to transition.
• Overseeing the execution, maintenance and signed returns of documents such as Service Agreements, Tenancy Agreements, Renewals, Restrictive Practice reports and all other documentation relevant to intake. 
• Promoting Lighthouse Disability by building strong relationships with external stakeholders to attract new referrals within our SIL program.
• Seeking out new business opportunities for Lighthouse Disability. 

Qualifications, skills and experience:

• NDIS sales, client relationship or Business Development experience is an essential requirement.
• Experience in delivering an intake service with associated skills in the provision of assessments and other intake functions. 
• Experience working with vulnerable people and knowledge of the implications of varying levels of disability.
• Strong interpersonal skills enabling effective communication with our NDIS participants and their families.
• Experience liaising with internal/external stakeholders such as Support Coordinators, families/guardians, allied health professionals.
• Demonstrated understanding of NDIS plans and service agreements.
• Excellent numeracy and literacy skills, including report writing.
• Excellent computer skills.
• Highly developed communication and conflict resolution skills.
• Demonstrated ability to work collaboratively with staff, clients and families.
• Excellent critical thinking and problem solving ability.

Why work with us

• As an ACNC registered not-for-profit charity, employees can access salary packaging to increase their take home pay.
• With a strong history of over 30 years in the sector, Lighthouse Disability is a leading South Australian provider.
• Working in the disability sector is incredibly rewarding and we are always looking for values-driven people who want to make a difference.
• Our people are incredibly important to us, and we always recognise and celebrate our valued employees.
• To ensure we are always meeting our clients' support goals we provide our employees with ongoing training and personal development opportunities.

To apply

If this role sounds right for you, please apply by submitting your CV and cover letter highlighting why you are interested and suitable for this opportunity by clicking the ‘Apply’ button.

For a confidential discussion about the role in the first instance, please call Elli Kollias, People and Culture Manager on 8256 9819 or email ********@ld.org.au.  

Lighthouse Disability is an equal opportunity employer. Being an equal opportunity employer means that Lighthouse Disability provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

In order for you to be considered for this role this position you will need to have or able to obtain a NDIS Worker Screening.