Intake And Triage Officer

• Receive and review applications for financial assistance for victims of violent crime, determine the priority and complexity of incoming applications.
• Ongoing position - Multiple Roles
• VPS3: $74,580 – $90,558 + superannuation 

The Department of Justice and Community Safety are seeking Intake & Triage Officers to join the new Victims of Crime Financial Assistance Scheme, providing intake & triage of new applications, while supporting victims through providing interim assistance to respond to their immediate needs.

About the Business Unit

This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.

The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in the Victorian Government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. It will acknowledge harm done and be trauma informed, with a priority focus on being inclusive and culturally safe.

Reporting to the FAS Intake and Triage Supervisor, you will review FAS applications to ensure they are ready for the FAS assessment team to action. You will have direct contact with victims and their support people to ensure applications are complete. You will also make decisions to award interim assistance within clearly defined guidelines to ensure victims can access support for their immediate needs, and authorise payments to be made.

About the Role

Duties will include:

• Identify, analyse, and provide advice on documentary evidence requirements for applicants or their appointed representative to enable assessment of their application.
• Analyse applications to determine their priority and complexity using an interpretation of established policies, guidelines, and procedures.
• Identify and analyse documentary evidence to make interim decisions on applications to respond to the immediate needs of applicants.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Understanding of the nature and dynamics of family violence and sexual assault.
• Experience in the delivery of victim support services or similar services working with people affected by trauma.
• Experience in assessing written material to understand key issues and exercise sound decision making.

Qualifications 

• A relevant tertiary qualification and/or experience in operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

 How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

FOR INTERNAL VPS EMPLOYEES:

For all VPS employees, due to the new JSE policy, please apply through the JSE only to be considered for this position.

For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.

• For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
• For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.

IMPORTANT INFORMATION: 

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Encouraging Diversity

The Victorian Government is committed to ensuring that government boards and committees reflect the rich diversity of the Victorian community.

We encourage applications from women, people of all ages, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, LGBTIQA+ people, and people living in rural and regional Victoria. We will provide adjustments to the recruitment process upon request.

You do not have to disclose any personal information if you do not want to, but it can help us understand how we can support you through the recruitment process and beyond. We invite you to tell us if you identify as Aboriginal, a person with disability, from a culturally or linguistically diverse background, LGBTIQA+ or a young person, aged 25 years old or less. If you identify as any of the aforementioned, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work.

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