Legal Triage Collections Officer

Location
Melbourne, Victoria
Category
Accounting & Finance
Salary
$ AUD - $ AUD Daily
Posted
24-Nov-2023
Work type
Contract
Contact
Bharghavi Padmanabhan
Reference
BH-154323
Our client AGL are seeking Legal Triage Collections officer to join them on a contract basis. This role will be for 12 months contract based in Melbourne CBD in a hybrid working environment. The incumbent will display behaviours which reflect and actively demonstrate alignment to the AGL Values of: Bring on tomorrow, Can do Will do, Be Safe and Be Supportive.
Credit Collections aims to minimise overdue accounts, prevent bad debts, whilst consuming the least amount of resources and upholding optimal customer experience. The team ultimately aims to identify opportunities to resolve customer indebtedness upstream and improve customer engagement in the collections lifecycle.
The Legal Triage Collections Officer is responsible for credit management/collections activity in late-stage collections, both in the SME and MCG collections portfolio, primarily focused on maximising AGL’s cash flow and minimising Net Bad Debt Expense. The position requires a deep understanding of the collection practices and regulatory compliance in the energy sector
You will have:
Proven experience in collections with a focus on late-stage collections activity
Demonstrable understanding of the collection practices and regulatory compliance in the energy sector
Intermediate Excel skills
Strong negotiation skills and the ability to manage difficult conversations with customers
Analytical skills and ability to interpret financial data
SAP experience preferred
Proven interpersonal skills with high quality written and verbal communication skills
Attention to detail and ability to maintain accurate records
Ability to work independently and prioritise workloads
Goal orientated, thriving on meeting & exceeding targets
Strong and proven strategic and conceptual skills
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