Intake & Brief Intervention Worker [IDENTIFIED]

Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

Identified Position:

To perform this role, it is essential that the person is an Aboriginal and/or Torres Strait Islander person. Identified positions at BYS are considered an equal opportunity special measure under section 105 of the Queensland Anti-Discrimination Act 1991.

This position provides young people who are homeless or at risk of homelessness with solution focused crisis and early interventions and thorough assessment and referrals, both internal to BYS and to the wider community.

Employment Type & Hours

Full-time | 76 hours per fortnight

Conditions

Level 4 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010

• Generous salary packaging benefits with flexible work arrangements available
• 5.5 weeks annual leave per annum [pro-rata]
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

Selection Criteria:

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

Selection Criteria

1. Understanding of and commitment to BYS vision, objectives and practice framework
2. Demonstrated understanding of the issues impacting young people experiencing or at risk of homelessness
3. Demonstrated ability to undertake thorough assessments of a young person’s situation and support needs, including risk assessments and safety planning
4. Demonstrated ability to work holistically with vulnerable young people, building trusting relationships and delivering solution focussed crisis and early interventions
5. Strong communication skills, including interpersonal skills and writing skills and the ability to advocate effectively on behalf of young people
6. Strong organisational and planning skills and the demonstrated ability to work independently and prioritise and manage competing demand

Education, Qualifications, Requirements [Mandatory]

• A Certificate III or above in Youth Work, Community Services or similar OR demonstrated experience in a related field
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• National Police Check Clearance
• Three relevant references, including most recent Manager, if relevant

Skills & Experience

• Experience working with vulnerable young people
• Experience in a front-line service delivery setting (desirable)
• Experience working collaboratively with other agencies

Personal Attributes

• Personal drive and integrity and ability to stay calm under pressure
• Consultative and collaborative working attitude
• Flexible, initiative, collaborative, inclusive, respectful, ethical, accountable
• Commitment to a learning culture and ongoing professional development

Service Delivery

• Provide intake, assessment, early intervention and planned support including identifying housing goals, tenancy skills and other supports for vulnerable young people
• Participate in shared organisational service delivery including Needle and Syringe Exchange and Assertive Outreach through rostered HUB and temporary supported accommodation-based face-to-face, phone and mobile support including home visits
• Facilitate referrals and support young people to access housing, legal, physical and mental health support, education and employment, and engage with their community
• Facilitate appropriate referrals of young people where ongoing support is required
• Create and maintain case plans and case notes in line with organisational policies and procedures
• Experience in identifying and mitigating operational risks in service delivery
• Develop collaborative relationships with internal and external service providers
• Assist with keeping shared service delivery space clean and operational
• Participate in case planning, review, service planning and quality practice development activities as required
• Transport groups and individuals to appointments, meetings, and any other activities as required

People, Culture, Safety

• Contribute to a culture of respect, optimism, accountability and resilience in line with organisational values
• Participate in regular supervision to monitor service delivery and evaluation and collaborate on high-risk planned support and self-care initiatives
• Where agreed with the line manager, supervise students, project staff and volunteers
• Participate as a collaborative and supportive team member, contributing to the overall effectiveness of the team and outcomes for young people
• Participate in quality practice reviews, all-staff days, organisational planning and identify and participate in training and professional development opportunities
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health, Safety and Wellbeing Policy, Procedures and Practices
• Actively participate to deliver the BYS Reconciliation Action Plan [RAP] initiatives and measurable actions that support Aboriginal and Torres Strait Islander equality across our organisation

Administration

• Undertake all administrative functions relating to the role and ensure accurate and timely records are created and maintained in accordance with relevant legislation and organisation policies
• Submit timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Collect and maintain accurate client data, to contribute to monitoring, evaluation and reporting on program performance
• Participate in both quantitative and qualitative data collection to support BYS continual quality improvement
• Undertake any other duties or tasks as required

Don’t meet all the Criteria?

At BYS, we actively promote diversity and inclusion and provide a supportive team environment for everyone. We do not discriminate on the basis of ethnicity, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or marital status.

Research shows that women and people from Aboriginal and/or Torres Strait Islander backgrounds are less likely to apply for a position until they meet 100% of the criteria. So if you don’t have all the qualifications or experience required for the role, please consider applying for a position with us anyway. We encourage applications from minorities and are committed to our workforce reflecting the diversity of the young people that we support.

• 30% of the young people we support are Aboriginal and/or Torres Strait Islander
• Almost 1 in 4 identify as LGBTIQAP+
• 11% are culturally and linguistically diverse

Interviews may take place progressively for successfully shortlisted applicants with an immediate start available. Closing: 9.00 am, Friday 19 January 2024.

Please visit our website for more information about working with BYS: https://brisyouth.org/

We look forward to hearing from you!