Address Great opportunity for new counselling or social work graduates
Permanent Full time and Part Time opportunities, based in Lewisham
Hybrid working arrangements available
$36.00 - $38.60 per hour + Super + Salary packaging
This is an ideal opportunity to work within a friendly team of experienced counsellors and utilise your warm and caring personality and calm and competent organisation skills, to support carers nationwide.
CatholicCare Sydney has been contracted to deliver the National Carer Gateway Counselling Service, a component of the integrated support service, the Carer Gateway. The overarching purpose of the Carer Gateway is to support carers earlier in a proactive way, and to build their capacity to sustain their caring role. The Carer Gateway Counselling Service provides a crucial platform for carers across Australia to engage with professional, experienced counsellors and to obtain genuine outcomes to reduce stress and to improve their wellbeing. Carers are unique and valuable members of our community with varying circumstances and needs. The joys and negative impacts of their caring experiences are often very complex and difficult and are often felt very differently and these unique experiences need to be understood and supported.
What you’ll be doing…
Due to a growth in our program, we are looking for Intake Workers to support the Carer Counselling Service by providing phone intake and assessment of the eligibility of carers who may be experiencing stress, anxiety, depression and low mood, and other complex barriers.
The Intake Worker, Carer Counselling Service plays an important role in engaging and containing the callers and channelling the callers to the appropriate service(s).
The Intake Worker is responsible for gathering sensitive personal information and allocating the carer to a counsellor via our client record management system (CRM).
The Intake Worker has an important role in supporting the administration of our quality assurance and management processes.
This is an ideal opportunity to work within a friendly and highly professional team of experienced counsellors and utilise your valuable skills and gain more experience to support carers nationwide.
You will have the support of an experienced counsellor throughout your shift.
For more information on the service, go to https://counselling.carergateway.gov.au/s
What you will need…
Completion of relevant tertiary qualifications in counselling, community services, mental health or social work
Provide person centred professional therapy and consistence to carers nationally
Demonstrated skills in providing professional telephone intake services, including assessing immediate risks and providing crisis support to clients
Excellent communication, interpersonal and teamwork skills
Ability to work under pressure in a digital based services in high paced environment (call centre) is essential
Maintaining a focus on Safety and Wellbeing of carers and their families by ensuring appropriate responses in crisis situations and therefore a demonstrated knowledge of child protection, domestic violence best practice and suicide protocols are also required
High level experience working with multiple systems including electronic customer record management system(s) (CRM) or similar and Microsoft applications
Experience in working with individuals caring for people with a disability, dementia and/ or mental health concerns will be highly regarded
What our Benefits include…
Work-Life Balance: Embrace flexibility, hybrid working arrangements, flexible start/finish times, family-friendly organisation
Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
Generous Leave: Above-award annual and personal/carers leave, extended parental leave, celebration day
Professional Growth: Tailored professional development opportunities to support your career ambitions
Supportive Team: Join a friendly and supportive team that values your contributions
Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Who are we and what we do…
CatholicCare Sydney is a leading non-for-profit agency supporting people from all walks of life. We are an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make positive change and influence in the community. CatholicCare Sydney is the official social services agency of the Catholic Archdiocese of Sydney and a certified Family Friendly Organisation.
We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on 25th March 2024. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.
For enquiry and additional information please contact Nathalie Brachet Recruitment Co-ordinator at CatholicCare Sydney at nathalie.brachet@catholiccare.org
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-19. We require all employees, volunteers and students to be fully vaccinated against Covid-19 as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.
