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Salary- Full-time, Continuing position
- Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements
- Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
The Sales and Conversion International Case Manager will be responsible for serving as subject matter expert for the International Prospective Student audience within the Sales and Conversion teams. You will engage in meaningful sales-based conversations across various inbound and outbound channels to provide best in class service whilst managing and maintaining a healthy pipeline of prospective students from initially enquiry all the way through to enrolment - you will be with them every step of the way to ensure solid conversion and reduce attrition.
You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will be a key player in providing insight and advice to wider experience portfolio team members which will subsequently impact future International Student recruitment activities and feed into the strategic roadmap for various business units such as College, Marketing, Admissions, Events and Advertising.
As part of the greater Global Sales & Conversion team, the Sales and Conversion International Case Manager will maximise conversion of international students by leveraging all channels, such as Inbound and Outbound phone, Live Chat, Webinars, Face to Face and new and emerging channels in order to achieve student recruitment targets.
To be successful in this position, you'll have:
- Demonstrated experience in sales enquiry management and case management.
- Experience with CRM for capturing lead and case data based on conversation with prospective students as well as managing, maintaining, and reporting on a sales pipeline.
- Experience with International Student Recruitment highly regarded, but not essential.
- Strong organisational skills and attention to detail, including the capacity to manage time effectively within a busy team environment.
- Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management.
- Demonstrated ability to think analytically and creatively, applying your problem-solving skills to the identification and management of project risks and issues and skills to articulate that back to key stakeholders
- Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI's.
- Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with minimal supervision and organise workload to ensure timely completion of tasks.
About the Group
The Experience Function's vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge
from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT.
The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment.
To Apply
Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the 'Apply' link below.
For further information about this position, please see Position Description below or contact Dustin Nguyen - Talent Acquisition Advisor via email dustin.nguyen@rmit.edu.au
Applications close on the 20th of March at 11:59 pm.
About RMIT
RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and close to 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.
Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.
Our Culture
Our Values inspire us, wherever we are in the world, and guide how we live and work together.
Imagination. Agility. Courage. Passion. Impact. Inclusion.
What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
Bring Your Whole Self to Work
We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.
We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.
RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
