Internship Support/ Business Development Officer

The Education Centre of Australia (ECA) is one of the leading and diverse education group that operates at the forefront of Australia’s higher education sector with multiple campuses in Sydney, Brisbane, Melbourne and Geelong. Over the past two decades we have helped tens of thousands of through English language courses, undergraduate degrees, postgraduate degrees and targeted internships. 

As a part of our growth, we are looking for more people to join us in providing high quality educational experiences and project-based learning opportunities to students from around the world to transform their lives. 

We have an exciting opportunity for an Internship Support /Business Development Officer(Part Time Position- 3 days a week) to be part of our team at ECA Internships in our Brisbane office. 

ECA Internships works closely with International Students, Universities and Host companies to provide students with Internship experiences specially matched to skill profiles. 

As an integral member of the team, you will have a rewarding opportunity to progress your career within education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter' who likes to take responsibility. 

The main duty of the Internship Support Officer role is to assist the Internship Consultants in overseeing aspects related to ACS Professional Year Framework compliance obligations. This can encompass a range of tasks such as host site inspections, conducting outbound compliance calls and emails pertaining to Mid Placement and End of placement compliance, as well as performing weekly quality control audits for compliance purposes. In addition, the Business Development Officer role involves aspects from prospecting to engaging with host company leads that are suitable to support placements in line with the ACS Professional Year Framework. 

Students working towards a degree are strongly encouraged to apply 

Key Responsibilities: 

• Internship Support
• Ensure compliance with ACS Framework 3.0 by managing outbound mid-placement and end-placement calls according to the schedule. Report any identified risks.
• Monitor placements, host interactions, supervisor ratios, and student Internship attendance for any quality issues and report any non-compliance or variations to the Business Operations Manager.
• Support Internship Information Sessions conducted onsite.
• Business Development
• Grow Host companies for PY to ensure easy availability for placement in line with business needs.
• Maintain business relationships with new and existing partners via follow up emails, face-to-face meetings, and social media connections.
• Share student feedback with host companies to work towards continuous improvement 
• Attend relevant networking events to build new relationships and potential host company leads.
• Maintain a high level of customer satisfaction with hosts and students, promptly responding to emails within 48 hours and ensuring complaints are managed and escalated as required.

As the successful candidate you will ideally have:

• Students working towards a degree are strongly encouraged to apply 
• Punctuality and respectful of others time
• Excellent written and verbal communication skills.
• Excellent Microsoft suite skills
• A positive attitude, highly motivated yet calm under pressure
• A strong attention to detail and analytical skills
• Great customer service skills
• A professional personal presentation
• The ability to travel locally within Greater Sydney to meet with clients for audit compliance. (occasionally)

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Continuous support in your professional development
• Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia. 

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email at Loren D'Souza at ************@eca.edu.au