Intranet Content Designer/Writer

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things – whether they’re buying a home, building a business or saving for things big or small.  

Role Location: Melbourne VIC 
Role Type: 6-month secondment/fixed term contract 

Please note: Job grade may vary dependent on the skills and experience of the successful candidate

If you’re someone who understands the central role that purposeful, usable content plays in creating meaningful experiences for people, and experienced in content design, content strategy, and Information Architecture - we want to talk to you! 

The focus of our Intranet Content Designer/Writer is to make things easier for people to understand and use by enhancing the overall experience that users have when interacting with the Intranet Content.  You will coordinate, design, write, and educate business subject matter experts on how to create engaging, high-quality content on ANZ’s intranet. 

We highly encourage applicants to submit their application with a cover letter, in addition to a current resume.

This role will: 

• Take part in quality control, pair writing and peer reviews. 
• Support business stakeholders to develop new content for the intranet, in line with user needs and aligned to ANZ’s standards. 
• Use our content standards and guidelines to create engaging, well-structured content that meets user needs and business objectives. 
• Educate business content owners on Intranet Content best-practice, including accessibility and readability and content management standards. 
• Manage timelines and deadlines to ensure deliverables are on time. 
• Work collaboratively with the rest of the team and contribute to the continuous improvement of Intranet Content standards, guidelines, engagement and ways of working. This includes coaching the business where their content updates haven’t met the content design principles. 
• Establish and maintain effective stakeholder relationships.

To grow and be successful in the role, you will ideally bring the following: 

• Exceptional writing and editing skills. 
• Excellent problem-solving skills and an organised approach. 
• A knowledge and demonstrated experience of writing user-focused intranet / web content. 
• Understanding of digital usability, readability and accessibility requirements. 
• Able to capture complex ideas and express them in a clear, concise and engaging writing style. 
• Able to bring people together to guide and help them move through a process, change or new idea. 
• An understanding of user needs and top tasks, and how to identify them. 
• Exemplary stakeholder management and collaboration and influencing skills. 
• Able to work at a fast pace and to deadline. 
• Experience delivering training, or working in a support role, with the goal of uplifting end user skills and knowledge – would also be desirable. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. 

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 65063

 13/05/2024, 11.59pm, (Melbourne Australia)