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SalaryMore excellence, less vanilla
We have an exciting opportunity for a motivated and knowledgeable ITIL Configuration Analyst (CMDB) with ServiceNow expertise to manage and support the configuration management process ensuring the currency and accuracy of information in Configuration Management Database (CMDB).
You will also:
Contribute to the continued development and management of Asset and Configuration Management, including the maintenance of policies, frameworks, and procedures.
Develop, configure, and maintain tools (including automation) to identify, track, log and maintain accurate, complete, and current information in the Configuration Management Database (CMDB)
Collaborate with various IT teams to capture and document configuration changes, maintaining the integrity and providing accurate configuration information.
Analyse and report on asset and configuration data to support decision making, compliance and optimisation opportunities.
Measure and monitor adherence to standards, controls and ensure consistent execution of the CMDB process and strategic initiatives.
Identify and deliver continual process improvements in line with Information Technology principles.
Coordinate and operate within the IT Asset and Configuration Management Frameworks.
Support the lifecycle processes for security, inventory, compliance, usage, and disposal.
Your background
To be successful in this critical role you will possess:
Demonstrated experience working with ServiceNow technologies and related peripheral technologies
Proven experience in managing CMDB
An understanding of ITIL principles and practices in relation to Configuration, Asset and Change Management
Demonstrated experience in developing and maintaining reports, visualisations, and dashboards
Demonstrated knowledge of automated discovery, dynamic service mapping across platforms, systems, and hybrid cloud
Sound experience working within a service orientated and risk adverse environment
Excellent stakeholder management skills
A self-starter with a flexible, ‘can-do’ attitude when it comes to the possibility of working irregular hours and resolving problems.
Your team
The Corporate Services Group is responsible for the effective provision of information technology, workplace (asset management, facilities management, building security, and procurement) and data management services to support the delivery of the Bank’s policy, operational and corporate objectives. Information Technology Department - responsible for transforming and developing the core IT functions that support the Reserve Bank's policy, operational and corporate objectives.
Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.
Your application should include a resume detailing your experience and qualifications.
The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.
Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.
Application Close : February 07, 2024
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