AddressWho we are
At Melbourne Water, we're more than just a utility provider, we're the guardians of Melbourne's essential water and environmental resources. Our work is not just a job; it's a vital contribution to Melbourne's renowned lifestyle. More than 4.2 million people across Victoria rely on us every day for the supply of safe and reliable water to their homes and businesses. We employ more than 1,200 people across Victoria who are committed to delivering for our customers and community, today, tomorrow and for generations to come.
If you value making it count, diving in with curiosity, and doing what's right, you're in the right place.
About the Role
Reporting to IT Business Improvement Manager this is a pivotal role within the Business IT and Alignment. As the IT Improvement Analyst you will be responsible for identifying, creating, and participating in the implementation of continuous improvements via digital enablement solutions. Critical to the role is the ability to work with the business to identify and deliver the IT continuous improvements necessary for Melbourne Water to be a more effective, efficient and customer centric business.
- Develop and maintain detailed journey and process maps that illustrate the end-to-end customer experience across various touchpoints.
- Work with the business and IT to develop business cases for project/program delivery of technology and digital capabilities
- Build influential working relationships with subject matter experts from across the organisation to support the achievement of improvements.
- Constructively challenge the status quo of procedures that are performed and inspire new thinking around optimising them digitally
- Identify, evaluate and outline continuous improvement opportunities via the application or enhancement of digital solutions across all business areas.
For more information about the role see attached _RoleMandate
About you:
- Solid experience of working in a Business Analyst or similar role
- Experience in developing and driving journey and process mapping.
- Experience in progressing developing business cases with business change and process improvement
- Proven experience in building and cultivating effective partnerships between business and technology
- Tertiary qualification in technology or equivalent working experience
- IIBA Certification and business process management certification is desirable
- Track record of successful cross functional/project management and deployment leadership experience
Why join us:
At Melbourne Water, we care about water and all life that springs from it. We walk the talk when it comes to flexible working - but that's not all. We support our people to achieve their potential by providing the freedom and flexibility to learn, explore and be true to their roles.
Our culture is a reflection of our unwavering commitment to three core values that define us: Making it count, Diving in and Doing what's right are at the heart of everything you do.
At Melbourne Water, we're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents. We foster innovative and sustainable work practices.
We offer a range of employee benefits that will make your experience at Melbourne Water rewarding, both personally and professionally.
Melbourne Water's long standing commitment to Diversity and Inclusion, with an evolved focus on Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed and celebrated.
Research shows that many people apply to jobs when they meet an average of 60% of the criteria, while others apply only when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on the , please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to Apply
Click the 'Apply Now' button below and complete our online application form.
Closing date: Thursday March 14th at 11:55pm AEST
