AddressWe are a Supply Nation Certified recruiting and advisory business specialising in professional talent acquisition and employment solutions across Australia.
Our Philosophy is "Ethical Recruiting, Empowering People"
We are seeking a highly skilled ICT Operations Engineer. This role is crucial for supporting, maintaining, and securing internal and managed systems and infrastructure. As a member of the Operations Team, you will provide technical expertise to ensure the availability and security of systems meet business and customer requirements.
Role & Responsibilities:
- Provide Level 3/Level4 technical support for incidents, problems, and queries raised by managed services customers, resolving or escalating issues promptly in accordance with Service Level Agreements (SLAs).
- Review and action incoming alerts from monitoring systems, assessing their severity and potential impact.
- Support and maintain production and non-production environments as per contractual obligations.
- Support environments in accordance with best practice Information Security Management Systems (ISMS) principles and standards (ISO 27001).
- Proactively analyse systems and infrastructure performance and implement recommendations for improvement.
- Degree in Information Technology or a related field with 5+ years of experience as an Operations Engineer within an IT support team
- Experience in installing, configuring, and troubleshooting UNIX/Linux environments (Redhat Linux, LDAP, Apache/Nginx, scripting in bash, Perl, PHP, Python, SQL).
- Experience in network administration and troubleshooting (TCP/IP, routing, DNS, SMTP, HTTP/HTTPS, SSL certificates management, VPN, IPsec, Open VPN).
- Experience with cloud environments (preferably AWS), virtualisation and containerisation (VMware, VirtualBox), automation software (Ansible, CI/CD, Bitbucket Pipelines), and using Atlassian tools (Confluence, Jira).
- Understanding of ITIL and ITSM best practices and cyber security principles (ISO 27001).
- Familiarity with Mobile Telecommunications concepts (MNO, MVNA, MVNO) is an advantage.
An attractive salary based on your skill set and previous experience is on offer.
Successful candidates will be required to participate in on-call support rotations to ensure 24/7 availability for alert response and incident management.
If your skills and experience match this position and you’re ready for a new role, apply now and send us your CV. Unsure? Want to explore options? Call John Camm on 0488 808 *** today to start a conversation and hear about the incredible opportunities Rainy Day Recruitment has for you.
Rainy Day Recruitment is dedicated to promoting diversity and inclusion in acquiring talent for our clients. All suitably qualified applicants will receive consideration of their application without regard to culture, race, nationality, ethnicity, age, disability, gender identity, sexual orientation, or religion. Rainy Day Recruitment is eager to receive applications from Aboriginal and Torres Strait Islander peoples and invite them to apply.
