It Operations Support Specialist

We are currently seeking a highly motivated and detail-oriented ITOperations Support Specialist to join our team. 

The successful candidate will be responsible for responding to internal support tickets, monitoring, and maintaining business critical workflows, managing team member onboarding and offboarding, and maintaining the device asset register. Additionally, the Operations Support Specialist will assist with escalated support requests, provide reports and data to department leaders, help onboard new members to network facilities, and respond to local requests requiring physical attention.

Key responsibilities for this role include:

• Respond to internal support tickets in a timely manner, resolving technical issues and escalating if necessary.
• Monitor and action our member support tickets.
• Maintain location databases, ensuring accuracy and completeness of data.
• Monitor and maintain business critical workflows, ensuring maximum uptime and taking corrective action in the case of failure.
• Perform team member device onboarding, ensuring team members have the necessary tools to perform their job.
• Maintain device asset register and perform routine audits, raising device procurement requests when required.
• Assist in providing reports and data requested, using analytical and data manipulation skills.
• Assist in onboarding new Work Club members to network facilities, promoting additional services where suitable.
• Create and maintain standard operating procedures that relate to business applications and technology, ensuring consistency and efficiency.
• Respond to requests requiring physical attention, such as moving equipment or troubleshooting physical connectivity issues.
• Assist in the notation and documentation of existing workflows.

You will bring the following skills, qualifications and experiences 

• Minimum TAFE level education; Bachelor's degree in computer science, information systems or related field preferred. 
• 1-3 years of experience in a technical support or operations role desired.
• Strong technical skills, including experience with helpdesk ticketing systems and workflow management tools.
• Knowledge of networking, operating systems, and software applications.
  1. Apple Macs and OS
  2. O365, SharePoint, MS environment
  3. Point of Sale systems, AV equipment
  4. MS Office - Excel/spreadsheet
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Attention to detail and strong problem-solving skills.
• Ability to prioritize tasks and meet deadlines.
• Willingness to work outside of regular business hours, if needed.

Reporting 

The role will report directly into the Head of Systems & Applications, with access to the Chief Operating Officer, as well as the on-site teams and members. 

What we are offering

• Stylist and modern workspace with various themes, hotel-style concierge and luxurious end-of-trip facilities
• Competitive remuneration package and benefits
• Great working vibes, with incredible clientele from our co-working spaces
• A culture that values diversity, innovations, promote growth, health and wellbeing of our People
• Product & Hospitality Discounts
• Hours: Full time hours, Monday - Friday, no weekends and public holidays, rosters within the operating hours from 8:00am to 6:00pm
• Immediate start for successful candidate 

Please Note: Unrestricted Australian working rights are required for this position. 

If this position sounds like you and you are interested in joining our amazing team, we would love to hear from you!