Nurture. Grow. Thrive.Accepting a role with AIRR, a proud business partner of Elders, means you will be joining a team ready to support and grow your career. Much like the clients and communities we work with, you will experience, passion, dedication and resilience across all parts of our business. With the backing of such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at AIRR.About the roleWe are looking for an IT Service Delivery Specialist to join the AIRR team on a permanent, full-time basis.The IT Service Delivery Specialist is responsible for the effective delivery and support of all Elders’ Information Technology end user services within the AIRR (Australia Independent Rural Retailers) business.This role acts as the conduit between Elders IT, the IT Service Desk and the end user community to help enable a smooth delivery of IT Services.Responsibilities
- Support AIRR end users with effective IT Service Delivery, training and communications; hands on work and interstate travel will be required at times
- Develop a strong understanding of AIRR and Elders digital platforms, how they function and interact with each other.
- Effective maintenance of AIRR IT Register
- Build and maintain effective relationships with AIRR and Elders stakeholders including AIRR user base and key IT suppliers
- Support the operational change management process across all Service Providers to ensure minimal impacts to end users and maximum uptake of the change.
- 2+ years experience in an operational role delivering and supporting IT Services to End Users.
- Ability to build and maintain effective relationships and work with many different stakeholders.
- Good knowledge of end user computing hardware and software, specifically Windows 10 desktop, Microsoft O365, Mac/iOS, Mobile Device Management & remote monitoring.
- Ability to work with key IT Vendors to deliver effective IT Services.
- Strong initiative and sound judgement in resolving technical problems.
- Business related qualifications in Information Technology
- Valid drivers license.