AddressA career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
Primarily located in Melbourne, you will provide IT Desktop Support across two offices in the Sydney area, our Melbourne office and our Brisbane office. This role will require some regular interstate travel to our Sydney/Melbourne offices.
This role will also provide broader support to our other global offices as part of our ‘follow the sun’ model within Global Technology
Be the face of the IT team on the ground in Australia and will be the point of contact for IT service and support
Own issues arising in Australia and the wider APAC region when needed, while ensuring they are brought to a resolution with communication back to the impacted user(s) in a timely manner working within defined SLAs.
Log and track incidents and requests via ServiceNow
Provide face to face as well as phone support to all users in the region, and more broadly as needed
Collaborate closely with other teams globally to work on resolving any escalated issues
Carry out support, build and installation of office IT equipment including PC, laptops and phones, screens etc.
Assist with project work and upgrades of infrastructure system
Update asset management system regularly with new and disposed assets
On occasion may be required to work out of office hours to support work requests including projects
Carry out other duties as assigned
What to expect when you join our firm
Hybrid working and reasonable accommodations
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Parental leave benefits
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
All employee events including networking opportunities and social activities
Must have skills
Ability to provide exemplary levels of customer service
A can-do attitude and always willing to assist when needed
Solid grasp of Active Directory
Solid grasp of TCP/IP protocols
Solid grasp of MS Office suite and O365
Knowledge of collaboration tools e.g. Zoom, MS Teams
Knowledge of client-side Citrix technology
Good working knowledge of ServiceNow, logging tickets and requests and tracking them
Good working knowledge of hardware and software troubleshooting processes for Dell/HP/Lenovo and other hardware providers
Good knowledge of ITIL and how to apply it
Nice to have skills
Self-starter and proactive
Able to prioritize, track and keep on top of workload
Good understanding of group policies
Good working knowledge of server hardware installation and support
Good understanding of Cisco CUCM system and IP telephony
Good understanding of SCCM system and how applications are deployed via software center
Supervisory responsibilities
No
Potential for growth
Mentoring
On-the-job training expanding technical skills
Leadership development programs
Regular training
Career development services
Continuing education courses
We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
