Service Desk Specialist

Location: Cremorne
Role Type: Full-time, ongoing
Remuneration: $80,778.82 - $86,901.62 (super inclusive)
About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises wellbeing and belonging, ensuring our people can thrive.
About The Role:
The Service Desk Specialist provides essential and up-to-date IT Helpdesk Level 1 and Level 2 support to Bendigo Kangan Institute's (BKI) staff and students. The role is responsible for assisting stakeholders to effectively utilise current Information Technology equipment and systems in their teaching, learning and administration. Working in a dynamic, fast-paced environment, the Service Desk Specialist provides services over the phone, though email and in person at multiple campus locations.
We are excited about you because you have:

• Bachelor's degree in a relevant field or lesser degree with extensive experience.
• Working knowledge of ICT ticketing systems
• Understanding of SLAs
• Accountable for one's work from start to finish.
• Flexible but methodical and thorough approach - process-oriented

We can offer you:

• Attractive work-life balance and flexible work options
• Free onsite parking for most campuses
• Professional development programs
• Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
• Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
• Meaningful work that drives positive social impact
• The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.

Things we will require from you:

• Relevant compliance documents including Working with Children Clearance (WWCC), current police check, certified right to work documentation
• Certified vocational qualifications and certified transcripts (as listed in resume and relevant to the position)

Application support:

• If you have any access requirements to fully participate in the recruitment process, please contact

If this sounds like the role for you, please click 'Apply for this job/Apply now'. We would love to hear from you.
Position description below for your reference outlining key responsibilities of the role.
For further information regarding this outstanding opportunity, please contact Billy Hurricks, Talent Acquisition Advisor bhurricks@kangan.edu.au
Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance.
Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.
Applications close at 11:59pm on Sunday 31st March
NOTE: Bendigo Kangan Institute reserves the right to withdraw this advertised position at any stage.