It Service Desk Technician

Would you like to work in a multinational organisation where you’ll make a difference every day? 

At Permobil, we prioritize the people who use our products above all else. Our mission is to innovate for individuals, creating advanced assistive solutions that enhance the lives of people living with disabilities. Our dedicated teams tirelessly work to achieve this goal, whether they are designing a new wheelchair, testing seating cushions, or supporting therapists.

Our unwavering focus on the end user drives us to push the boundaries of technology and seek pursuit of innovations that improve the quality of life for our users. Just as our users' needs constantly evolve, we continuously tailor our Permobil products to meet their day-to-day reality.

If you are enthusiastic about providing exceptional customer service and wish to contribute to improving the lives of individuals with disabilities, we encourage you to apply. Join our team at Permobil where you'll play a vital role in our mission to create innovative assistive solutions that enrich the lives of those we serve. 

The Opportunity:

Our Regional IT Services division is currently seeking an IT Service Desk Technician to be located at our modern office in Seven Hills. This position reports directly to the IT Services APAC Manager, and its primary objective is to deliver efficient support and technical solutions for IT Service Desk requests. Our office is conveniently situated within walking distance of t-way bus stops and is just a 5-minute drive from Winston Hills Shopping Center.

Who you are
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

• You are able to operate in a logical manner under pressure, enabling consistent delivery to demanding deadlines.
• Strong analytical and problem-solving skills to assess technical solutions.
• Strong commitment to customer-focused service delivery and support.

Key Duties & Responsibilities:

• Managing IT service requests, incident management, problem management, event management, outage escalations and IT troubleshooting.
• Providing technical support for hardware, software, and network related issues to employees and customers.
• Installing, configuring, and maintaining hardware and software systems.
• Responding to incoming support requests via phone, email, and helpdesk ticketing system in a timely and professional manner.
• Troubleshooting and resolving technical issues related to Windows operating systems, Microsoft Office suite, printers, scanners, mobile devices, and other standard software applications.
• Monitoring assigned queues, voicemail, web sites and other incoming communication methods.
• Maintaining knowledge base/solutions repositories and ensuring new/updated processes, procedures, work instructions and knowledge are incorporated in a timely fashion.
• Collaborating with other IT teams regionally and globally to resolve complex technical issues.
• Ensuring customer satisfaction by providing exceptional customer service and maintaining a positive attitude.
• Documenting support cases and maintain accurate records of all customer interactions.

Great Employee Benefits:

• Enjoy Birthday Leave on your special day.
• Opportunity for a 'Volunteer Day' to give back to the community.
• Access to an Employee Assistance Program (EAP) for personal and professional well-being.
• Learning & Development training opportunities.
• Hybrid Work Options

Required Knowledge & Experience:

• You have bachelor's degree in information technology, Computer Science or related preferred.
• You have excellent communication skills in English, both verbally and written.
• 3 years' experience from supporting standard software, hardware, printers, business support, systems etc.
• 3 years' experience of ITSM and ITIL-based Service Desk systems
• Project management experience (desirable)
• Experience working with external service providers.

For more information regarding Permobil, please visit our website https://www.permobil.com/en-au.

Please Note - Only shortlisted candidates will be contacted for an initial phone screen.