Level 2 Service Desk Technician

HD IT is one of Australia's best Managed Service Providers, check it out.......we have been voted one of Australia's top 50 MSP's for the 4th year in a row by CloudTango. We have a clear vision, 15 years of experience and are growing!

Here are some reasons why working at HD IT is rewarding:

• We are always working with the latest and greatest technologies and tools of the industry.
• Fantastic team of people and great culture.
• We pay for and provide oppportunities to upskill.
• We appreciate work-life balance and offer a hybrid work from home/office environment.
• Parramatta based.

The Role:

We are looking for an experienced and qualified Level 2 Service Desk Technician who can hit the ground running and has proven experience meeting assigned SLA's, a passion for learning new technologies and enjoys a fast paced and collaborative environment.

As a Level 2 Service Desk Analyst, you will be providing level 1 and 2 remote and onsite support to our Managed Service Clients. The role involves resolving technical challenges across the client's IT environment, including problem management, to ensure root cause issues are addressed. Experience with:

• Windows desktops
• MS Office Suite
• Printing issues
• Active Directory
• MS O365
• Windows server support.

The following experience is a must in this role:

• Minimum of 2 years' experience in a help desk role.
• Previous experience working in a technical role for an IT Managed Service Provider (MSP).
• Good time management, strong analytical and problem-solving skills
• Strong communication and interpersonal skills

We are offering a very competitive salary for the right candidate!

If this sounds like the role for you, apply now.

This role requires someone with working rights in Australia for a minimum of 2 years. A police check is required in the final stage of the recruitment process.