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SalaryAbout us
With more than 5,100 colleagues the WITRON group are a strong partner for highly automated logistic systems. From planning to realization and up to maintenance.
Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution. Our IT Support Technicians are crucial to supporting our automation through real time monitoring, root cause analysis and driving continuous improvement initiatives.
Being part of the WITRON Group stands for long-term experience and competence when it comes to service, maintenance as well as the operation of logistics systems.
Joining the WITRON Service Australia team during a key growth phase (as we prepare to go live at our Brisbane site and continue the construction of our Kemps Creek site), no two days will look the same as you collaborate with leaders, operators, technicians, and our customer to address faults, find solutions, escalate issues, and fine tune performance.
Our ideal candidate
- Hold a degree in information technology, software engineering, computer science or related field or equivalent industry experience
- Effective management of relationships across all levels of the organization and with internal & external stakeholders
- Analytical understanding with the ability to solve problems
- Ability to prioritize several tasks and diverse workload
- Hand-on learner with ability to acquire new knowledge and skills
- Good verbal and written communication skills
- Knowledge of Oracle, MySQL, PL/SQL, networking solutions and troubleshooting
- Knowledge of Windows operating system and Microsoft Office Suite (e.g. Word, Excel, Outlook)
- Knowledge of remote access tools (e.g. Windows Remote Desktop, PC Anywhere, VNC)
- Demonstrated commitment to safety, attention to detail and critical thinking
- Must be willing and able to work shift work (including evenings, nights, weekends, and public holidays)
Your role in our team
Working as part of a cross functional team you’ll primarily support daily operations by using real time system monitoring and root cause analysis to maximise system uptime, ensure productivity benchmarks are achieved (or exceeded) and drive continuous improvement initiatives. You’ll utilize in-house and industry IT solutions to collaborate with our team and that of our customer to address faults, escalate issues and drive performance. You are analytical, outcome driven and proactive in nature. On any given day you may:
- Ensure system performance through system monitoring on WMS / WCS applications and IT / Database systems (database server, server, network)
- Provide technical second level support for colleagues and users
- Create and analyze reports and conduct statistical trend analysis
- Maximize system availability
- Perform system monitoring (e.g. order cycle, pick performance, material flow)
- Coordinate with third party companies where necessary (e.g. Hewlett-Packard)
- Manage system-generated fault and performance escalation to Level 3 Specialists
- Compose and maintain effective technical documentation (e.g. training material, technical specification)
- Conduct thorough specification vs. performance analysis and identify deviations and exceptions
- Review and realign “Top Ten” system improvement ideas
- Design and execute continuous improvement projects
What's in it for you
- Competitive salary package, above award rates and annual loyalty bonus for eligible team members.
- Team Culture - We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment with generous rates of pay, shift penalties and overtime.
- Top equipment - All your tools are provided along with a generous annual provision toward high quality work wear.
- Employee events -Look forward to our informal summer “Oktoberfest” and Christmas-in April parties.
- Support & Opportunity - Performance is worth the effort. Your potential will be both recognised and supported. Career opportunities are available for all of our employees, come grow with WITRON.
Successful candidates must have full working rights within Australia (no sponsorship visa).
If all this sounds like you, please watch the video below and Apply Now to submit your application. For a confidential discussion or to learn more about WITRON and our career opportunities, please contact us by email to ***************@witron.de
