Application Support Officer

Maritime Safety Queensland Branch is seeking a high performing Application Support Officer to join the Vessel Traffic Services team in Pinkenba.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO4
Workplace Location Brisbane - North
Job ad reference QLD/562282/24
Closing date 17-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration ASAP to 02.04.2025 with possible extension
Contact person Cameron Baker
Contact details Phone: (07) 3066 3914
Access theVessel Traffic Services (VTS) are recognised internationally as an aid for safe and efficient movement of vessels. Maritime Safety Queensland is the VTS provider for VTS in Queensland. VTS centres are traffic control centres for shipping in ports and their surrounding waterways. They operate 24 hours a day and use shore-based systems to help identify and monitor vessels, strategically plan vessel movements, and give navigational information and advice.Some of the key responsibilities include:

• Research, analysis, development, maintenance and implementation of processes and procedures on both new and existing Commercial-off-the-Shelf (COTS) Information Technology (IT) systems. These include MaritimeControl and PortControl (QHHIPS).
• Perform Incident, Change and Problem management for Information and Communications Technology (ICT) COTS systems and ensure the effective support of the software is performed in accordance with Quality Management and ITIL principles.
• Collaborate between technology areas, solution architects and project teams on technology design, product design and use as well as technical implementation requirements.
• Plan for and manage upgrades, configuration of application, facilitate/perform testing, release and deployment of new or changed COTS applications.
• Liaise with VTS internal stakeholders regarding the creation and review of Standard Operating Procedures.
• Provide 24/7 on call support for MaritimeControl and PortControl systems.

To be successful in this role you will need to demonstrate:

• Ability to provide high level technical knowledge, expert advice, skills, and support for applications for TMR.
• Ability to provide 24/7 on call support on a rotational basis.
• Strong stakeholder management skills to effectively liaise with a variety of stakeholders within Information Technology Branch (ITB) and internal TMR business units, internal and external users and software vendors.
• Knowledge in service management and service operation (Application Support) to identify and resolve issues with application, use application management software and tools to collect agreed performance statistics.
• Experience in investigating operational needs, problems, opportunities and contribute to the recommendation of improvements in automated and non-automated components of new or changed processes.
• Ability to carry out agreed applications maintenance tasks, follow agreed procedure and assist in defining acceptance tests based on recommendations.

For more information on this exciting opportunity please read the Role Description with the Applicant Guide.Cameron Baker, Systems Manager (Vessel Traffic Services) can be contacted on (07) 3066 3914 should have any questions regarding this role.Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.