It Support Officer (Seasonal)

SEASONAL IT Support Officer 

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees. You’re brave, ambitious and passionate and we want you on our team. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The perks start with a free lift pass, but as a Vail Resorts Australia employee, that’s just the beginning. Think free group lessons with our qualified snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!

Are you tired of the same old IT jobs and seeking something different - something that combines your love of technology with your passion for skiing? Look no further than Mount Hotham Ski Company, where we are searching for an IT Support Officer to join our team for the 2024 Ski season (Late May until early October) to help create unforgettable snow experiences for our guests.

The key focus of the role will be to assist with the support of critical IT systems as well as provide end user support. This includes support of the point of sale system, Microsoft Windows, Microsoft Office365, networking hardware, RFID access gates, live webcams, desktop computers, laptops, tablets, printers, VoIP telephony, iOS & Android mobile devices and more.

If you're seeking an IT job that's out of the ordinary and allows you to indulge in your love of skiing, don't miss out on this fantastic opportunity to work at the beautiful Mount Hotham Ski Resort. 

In a typical day in this role, you might:

• Follow ITIL best practice, ensuring incidents and resolutions are recorded within the IT Service Desk application
• Carry out predefined daily checks on allocated sites within the agreed Service Level Agreements
• Deliver a positive and proactive customer service in-line with the IT Service culture and mission
• Deliver effective and professional communication with business users regarding IT incidents and requests in line with IT communication procedures

To be considered for this role, you should have:

• Prior relevant experience and/or qualifications in the IT industry
• Organisational skills, perseverance and problem-solving abilities
• Technical troubleshooting skills
• Prior ski industry and/or tourism industry experience is desirable but not mandatory

As part of our team, you will be expected to:

• Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
• Provide an experience that creates a desire for our guests to return
• Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
• Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors

Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in late September.

Staff accommodation will be available for successful applicants. You will be asked to indicate in your application whether you require accommodation. If you are offered a position, we will be in touch to confirm and provide further information.

At Vail Resorts Australia one of our core values is Be Inclusive.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at human.resources@vailresorts.com.au

Join our team and experience the outdoors like never before. Your adventure starts now.