It Technical Support Engineer - Multiple Roles (L2/L3)

• Adelaide Based
• Multiple roles Open for L2 and L3 Engineers
• Applicants must to have full working rights in Australia

Finite is an Australian owned award-winning independent ICT Recruitment Company that was born from a desire to offer recruitment expertise and IT jobs on a specialist basis to information technology jobseekers and employers. The focus of every consultant at Finite is their commitment to customer service and delivery to both employers and candidates alike. We are currently working very closely with many of the country's largest Banks, Telecommunication, Commercial organisations, State Government and Federal Government departments.
We are seeking Multiple IT Support Engineers - Level 2/3 resources to join our client's team on Permanent based in Adelaide who's a leading Managed Service Provider (MSP) dedicated to delivering innovative IT solutions.

• L2 Support Engineers
• L3 Support Engineer

You will be responsible for providing Technical Support over the phone, end-users in person or remotely.
The ideal candidate should have an in-depth knowledge of Desktop hardware, software, operating systems, and peripherals. They should also possess excellent Technical Support & problem-solving skills, the ability to work well under pressure and a passion for delivering high-quality customer service.
Responsibilities:

• Provide Technical Support to clients, resolving hardware and software issues promptly.
• Collaborate with the IT team to ensure seamless operation of clients'.
• Troubleshoot and resolve network-related problems, ensuring optimal performance.
• Implement security measures to safeguard systems and data.
• Offer timely and effective solutions to end-users, fostering positive client relationships.
• Stay abreast of industry trends and technologies to enhance service delivery.

Requirements:

• Minimum of 03 years of relevant experience
• IT Qualification (Computer Science, Bachelor of IT, Computing or Engineering)
• A Current driver's license (essential)
• Windows Server infrastructure (2008-2022)
• Operating Systems: Windows, macOS, Linux
• Networking: TCP/IP, DNS, DHCP, routing, switching, and basic network troubleshooting.
• Understanding concepts like VLANs, subnets, firewalls, and VPNs is valuable for resolving network-related issues.
• Active Directory and User Management
• Virtualization: VMware or Hyper-V
• Security Fundamentals: antivirus software, malware detection and removal, firewall
• configurations, data encryption, and basic security protocols to address security-related
• incidents.
• Scripting and Automation: Proficiency in scripting languages such as PowerShell
• Office 365 platform (SharePoint, Teams, Admin Portal and Directory Sync)
• Working knowledge of Azure
• Industry certifications from Microsoft, CompTIA A+, Fortinet, VMware (essential)

Applicants Must have Full Working Rights in Australia will be considered for this position.
If you are an IT Technical Support Engineer looking for the next step in your career, please APPLY NOW for my immediate consideration by submitting your CV in Word Format. Should you have any questions or queries, please contact Daniel Philip on 0434508345 for a confidential discussion.