Address
Form of workAre you ready to be a BIG part of a small team instead of being a small part of a big team?
Are you passionate about helping people?
Do you get a kick out of finding the solution to a problem?
We want to hear from you!
About Us-
A locally owned and operated technology provider offering high quality remote and on-site services to our family of clients. We are a boutique provider focused on technology solutions that meet our clients' needs. We are a small, dynamic team providing managed technology services to our loyal and growing client base. Our technicians are problem solvers and love nothing better than finding the right technology solution for the client.
About the Role-
We are looking for the next valued member of our IT Technician Team. This will be a full-time position based at our Cardiff Office.
With no two days the same, duties may include
- Remote helpdesk
- Providing onsite support to our clients
- Install, configure, and maintain hardware and software components
- Troubleshoot technical issues and provide timely support to clients
- Manage network infrastructure, including routers, switches, and firewalls
- Monitor system performance and security to ensure optimal operation
- Collaborate with other teams to implement IT solutions that meet business needs
- Keep abreast of emerging technologies and recommend upgrades or enhancements
Requirements –
Essential:
- Unrestricted driver's license
- Keen eye for detail and process oriented
- Understanding of network security including general cyber security principles
- Willing to undertake relevant compliance checks including police check
- A great sense of humor with a willingness to provide outstanding customer support
- The ability to work in a high pressure environment
Desirable:
- Industry experience, preferably in an MSP environment,
- Certificate IV in Information Technology, networking qualifications or demonstrated experience
- Remote help desk experience
- An ability to troubleshoot problems independently highly desirable
- Experience providing on-site support
- Microsoft 365 products and solutions
- Fault diagnostic skills
- Ability to troubleshoot complex networks
- Experience with AD environments
- Experience using ConnectWise
- Ability to manage workload in line with company priorities
Even if you don’t meet these requirements, we encourage you to apply – you may be just the person we are looking for! If you're ready to take your IT career to the next level and be part of a creative company that values innovation, we want to hear from you!
Benefits -
We’re offering
- A dynamic yet relaxed and friendly culture
- Additional annual leave day for your birthday
- Small dedicated team environment
- Competitive salary including car
Click apply now to submit your application!
