IVF Nurse Administrator

Monash IVF Group are leading the future of reproductive care.
At Monash IVF Group, we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of Monash IVF Group gives you access to many benefits, including the following: 

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation
• Access to Fitness Passport Gym Membership

A role with unique responsibilities
Our IVF Nurse Administrators have a very important role at Monash IVF. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience.

Under guidance from the Nursing Team Leader, your responsibilities include:

• Providing support and assistance to the nursing team
• Accurate data entry
• Managing incoming phone and email enquiries and responding to patient enquiries as necessary
• Managing patient bookings
• Creating and maintain patient records
• Scanning, filling and archiving of documents
• Delivering exceptional caring service to all patients
• Triaging incoming calls and providing appropriate assistance to callers
• Booking and monitoring clinic appointment
• Proving a best-in-class patient experience

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organisation. Understanding there are ups and down in reproductive health, our IVF Nurse Administrator will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following:

• Knowledge of medical terminology
• Previous experience with Medicare, medical billing and receipting
• Excellent telephone manner
• Exceptional computer and IT skills, Microsoft Office Suite essential
• Strong attention to detail
• Ability to work cohesively within a multi-disciplinary team
• Superior time management skills with proven ability to multitask
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 18 May 2024 (if not filled prior)

Debra Chapman
Senior HR Business Parter - QLD & WA
*************@monashivf.com

OR
Megan Hall
People & Culture Advisor - QLD & WA
**********@monashivf.com
  
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