Junior Desktop Support

Job Description: We are seeking a motivated Junior Desktop Support Specialist to join our very well known client. The ideal candidate will have experience in hardware troubleshooting, Windows Server, and possess CCNA certification. This position offers an exciting opportunity to contribute to the success of our client by providing technical support to our internal staff.  

- 5 day onsite in Thornleigh office 
- competitive salary 
- full time opportunity 
- starting immediately

Responsibilities:

• Provide first-line support for desktop, laptop, and peripheral hardware issues.
• Windows 10 support , installation and configuration
• Troubleshoot and resolve software issues on Windows operating systems.
• Microsoft 365 installation, configuration and troubleshooting
• Install, configure, and maintain desktop software applications.
• Assist with network administration tasks, including user account management and security protocols.
• AD administration, Windows Imaging, troubleshooting
• Collaborate with senior IT staff to implement and maintain Windows Server infrastructure.
• ticketing system experience 
• Participate in IT projects, including hardware/software upgrades and system migrations.
• Document support activities and create knowledge base articles for internal use.
• Provide excellent customer service and support to all users.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum 1-2 years of experience in a Desktop Support role.
• Strong understanding of hardware troubleshooting techniques.
• Proficiency in Windows operating systems (Windows 7/10) and Microsoft Office Suite.
• Familiarity with Windows Server administration and Active Directory.
• CCNA certification or equivalent networking experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexibility to work occasional evenings or weekends as needed.

Apply NOW!