Address
Form of work What to expect
Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.
We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.
We believe that growth and learning is an on-going journey, and are always striving to collectively challenge and better ourselves as individuals and a team.
Together, we make meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market, and have lots of fun along the way too!
We’ve got an exciting road ahead. Join our team and help us shape the future, from home and from our design studio in Circular Quay with the backdrop of Sydney’s harbour.
Once you're on our team, you will
Conduct qualitative and quantitative customer research that will contribute to the design of great customer experiences.
Utilise Strategic Design, Service Design and Digital UX/UI Design to create fit-for-purpose experiences and outputs that guide organisations to translate customer needs and pain points into business opportunities.
Ideate concepts for new products, services and service ecosystems that address true customer needs.
Prototype and test your work with real customers and client stakeholders.
Craft hard hitting, engaging and creative client deliverables, workshops and presentations.
What kind of expertise we're looking for
A Bachelor's degree in Design or Visual Communications
Desirable: 0–2 years of post-qualification experience in the Graphic Design industry, consulting or a startup environment
Strong visual communication skills and written communication skills and the ability to communicate complex ideas simply, in an engaging way.
An appreciation for CX, its value and interest in how Strategic Design, Service Design and Digital Design, UX and UI is used to achieve change.
A strong and open-minded approach to problem-solving and comfort in uncertainty.
A motivation to learn, take direction and upskill across different types of projects.
Traits
If you have a strong drive to go above and beyond, a sense of fun to fit in with our supportive, collaborative and non-hierarchical culture, and deeply care about putting people first, you’ll fit right in.
Note: We are only accepting applications from Australian Citizens for this role.
What's in it for you?
Growth and Learning
An allocated coach to support your career progression, internal development opportunities and yearly budget to expand your skillset externally through courses and training.
Life Leave
A chunk of Life Leave for all the moments that matter: paid 'do good' days, extended competitive parental leave benefits, flexible working arrangements, breathers between projects, and a cheeky day off for your birthday too.
Hybrid Ways of Working
We have a team philosophy of idea meritocracy, co-designed strategy and focus driven by OKRs. We are wired for flexible, hybrid ways of working.
Work from our award-winning design studio in Circular Quay that is stocked with monitors, snacks, games, and drinks (and sometimes the occasional visit from pets!)
We expect our team to work from the office 3 days a week to encourage collaboration, learning and connection.
Connection and Celebrations
Regular team gatherings eg. end of project celebrations, birthday celebrations, end of month activities, and offsites to bring our team together - no matter where they are.
Tenure & Referrals
We offer generous paid bonuses for every referral made that joins our team and additional benefits for those who stay at CEC for many years to come.
Wellbeing initiatives
We prioritise our people's mental, emotional and physical well-being. We have Income Protection Insurance for every employee and provide access to up to 6 confidential counselling sessions annually.
Note: We are only accepting applications from Australian Citizens for this role.
Apply in confidence. While we endeavour to get back to everyone, due to the high number of applicants you may not be contacted if you are unsuccessful in your application.
