Junior It Support Officer

Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes and beam directors, and precision mechanisms. With our headquarters in Canberra and a growing global workforce, we are experiencing exponential growth and are placed to become Australia's leading defence and aerospace exporter.The defence business develops and produces remotely controlled weapon systems and ancillary products. These systems are adaptable to suit potential customer weapon inventories and comprise state-of-the-art gimbal mounts, fire control systems and world-class sensor units. We continually strive to help our people achieve personal goals, engaging them in challenging and inspiring projects that shape our future.Company Benefits

• Structured friendly and supportive team
• Learning and development support.
• Opportunities for further career development
• Free Parking
• EOS is an Equal Opportunity Employer.

Job DescriptionAbout the roleThe Junior IT Support Officer is responsible for working within the helpdesk to assist staff with issues both in person and via email. You will work closely with our experienced ICT team to learn and develop new skills to effectively support our growing organization.In this role you will:

• Fault diagnosis hardware and software and follow through to resolution.
• Provide strong technical and implementation support.
• Participate in relevant training and development.
• Assist as directed in asset management and imaging of current and future laptop assets.
• Coordinate the packaging and shipment of hardware to various locations across Australia.
• Oversee ticket queues, ensuring timely and precise ticket handling and triage.
• Other related service desk tasks as directed by team lead.

Desired Skills and ExperienceAbout YouAs a Junior IT Support Officer, you will be willing to learn and be responsible for technically demanding tasks. You will have a positive attitude and be a punctual and relied upon team member. You will have a high attention to detail and work effectively within a team.Experience:

• Ability to use Microsoft Office products.
• Knowledge of Microsoft 365 ecosystem.
• Able to troubleshoot problems affecting hardware and software assets.
• Have good communication skills both written and spoken.
• Have a good understanding of technology and the ability to learn new programs.
• Have a driver's license.

How to ApplyIf you are willing to take on a challenge and want to contribute to a proud Australian company that is growing rapidly then we would like to hear from you. Please apply now with your resume and a covering letter outlining your experience and why you believe you are the right fit for our organisation.We will review, short-list and conduct interviews for this role prior to the closing date. We encourage the submission of early applications.Due to Australian Government security clearance requirements for this role, you must be an Australian Citizen and eligible to obtain and maintain appropriate security clearances.To learn more about EOS and what employment opportunities we provide, please visit: www.eos-aus.com