Address- is focused on customer satisfaction and delivering simplicity that solves problems
- You embrace automation and maintain comprehensive documentation to deliver high-quality, reliable services to clients.
- you make wonderful things happen for our clients and our community
- Deliver an excellent customer service experience, don’t settle for “good enough”
- Show empathy and understanding towards client concerns and challenges. Advocate for their needs within qbox to ensure their satisfaction and success.
- Take a proactive approach to identify potential issues before they impact the client’s operations. Offer preventive solutions and recommendations to mitigate risks.
- Ensure that tickets and tasks are worked on promptly and resolved in a timely fashion in line with our internal SLA’s.
- Maintain detailed records of client interactions, issues, and solutions. This historical data can be invaluable for troubleshooting, trend analysis, and future planning.
- Ensure that phone calls and other communications are answered promptly.
- Maintain a professional and respectful tone in all communications, even during challenging or heated discussions. Address people by their preferred names and use courteous language.
- If an error or oversight has occurred, offer a sincere apology and corrective action to rebuild trust.
- Be self-motivated to continue personal development, completing training and certifications within the agreed training plan timeframes as defined in your qbox training plan.
If this sounds like you please visit https://www.qbox.com.au/jobs to download the full job description and complete your application.
