AddressHelp us deliver like never before
We’re looking for a Junior Email Specialist for a 12 month fixed term contract to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
The Junior Email Specialist sits within the Digital Engagement Platforms team, helping to create and send all enterprise communications. This is an entry level role sittting within a team of email and data specialists, and reports to the Senior Manager, Digital Engagement Platforms.
As a Junior Email Specialist, you will be using our Jira ticketing process to work with internal stakeholders to build email campaigns. Every day you will be working and developing your skills for HTML and Ampscript, and supporting the Digital Engagement Platform team with appropriate QA and compliance process controls.
To be successful in this role, you must have a high proficiency in using HTML to build email marketing campaigns. You will have strong attention to detail, strong written and verbal communication skills, as well as working to deadlines. You will be able to respond quickly and effectively to email campaign requests and review briefs as they’re submitted through our Jira ticketing process.
Your primary purpose as a Junior Email Specialist is to:
- Support email campaign build for enterprise communications, using HTML, Ampscript, and Salesforce Marketing Cloud.
- Respond to incoming email campaign requests in Jira ticketing process, interpret Jira email brief and work closely with internal stakeholders via Jira, to check their requirements align with industry best practices and AP guidelines.
- Provide support to the Digital Engagement Platform team, including QA.
- Participate in team meetings including Stand Ups, as well as sprint planning and review meetings.
You’ll need
- 1+ year experience working within a Digital Engagement Platforms function responsible for building HTML email campaigns.
- Exceptional attention to detail.
- Strong verbal and written communications skills, as well as strong problem-solving skills.
- Great organisational / time management skills.
- Stakeholder relationship management skills.
- Strong problem-solving skills.
- Intermediate HTML skills.
- Some scripting experience eg: AMPScript, SQL.
- Proven ability to work effectively as part of a collaborative high performing team.
*Please note: Our Melbourne Support Office is relocating to 480 Swan Street, Richmond from June 2024. The custom-built space and its new workstations, social spaces, technology, other inclusions and amenities gives us the opportunity to support your ever-evolving ways of working.
Some things you’ll love about our new Melbourne Support Office:
- The variety of workstation types created to help facilitate collaboration and individual work.
- Technology enabled for hybrid working to support our people do their best work.
- Our social spaces including wellness zone, communal lunch room, terraces and satellite café.
- Our partnership with STREAT for our ground-floor café.
- Carpark and end of trip facilities with lockers, bike parking, repair stations, showers and beauty services.
- How we’ve embedded sustainability into our move and across the new development.
- Our acknowledgement and celebration of indigenous culture in our new space.
- Our new neighbourhood boasting nearby cafes, lunch-spots, parks, childcare and medical services.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ***************@auspost.com.au
