Junior Medical Information Associate (2 year program)

About us:

Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 22 years of experience, more than 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights. 

In 2024, Commercial Eyes has become a part of ProductLife Group and this partnership unlocks numerous synergistic opportunities for both organisations and their clients. ProductLife Group’s global presence and expertise, combined with the regional knowledge and capabilities of Commercial Eyes, will enable ProductLife Group to deliver enhanced services and solutions to its clients. 

We are changing the way people work in one of the most regulated and complex industries in the world. Creating a collective success story for our people, our life science partners, and their patients.

Our culture of ownership and transparency empowers our team to achieve goals they did not think possible. For all those on board, it is a challenging and rewarding journey. We are innovative, fast learners, and experts in our field.

We are elevating and refining the commercialisation process for human therapeutics – introducing smart processes and new technologies to work smarter, not harder.

Our services are improving health outcomes and making a real difference in people’s lives. By joining our team, you are joining us in our mission to help our clients deliver a healthier tomorrow for Australia and beyond. We share a vision with our clients to make an impact on the future of human health. And we partner with them to transform therapeutic innovation into market realities for patients and healthcare, in Australia and beyond. 

“The JET program has been very supportive in my transition to industry and it has helped me learn key concepts and skills that I will use to further develop my career. I have had countless opportunities to learn and grow, throughout my time as a Junior Medical Information Associate and still continue to expand my knowledge base each day.” Sheree, Medical Information Associate (current JET participant)

The Opportunity

This is a great opportunity for an early career professional to join our Medical Information team. You’ll work alongside multicultural and diverse group of peers, in the challenging and fast-paced life science sector. At Commercial Eyes, we believe that each individual has the opportunity to continually learn and grow. 

Our Junior Engagement Training Program (JET Program) is a two (2) year program designed for early career professionals and graduates. Reporting to a Medical Information Manager you will be are offered two (2) years fixed full-term contract and you will get paid an annual base salary plus superannuation contribution according to industry standards. 

As a Junior Medical Information Associate you will answer phone and email inquiries from healthcare professionals, patients, and internal stakeholders. With excellent communication, time management and multi-tasking skills, you will record calls and provide accurate medical and scientific information while following quality procedures. Using medical databases and scientific literature you will shape your responses and collaborate closely with your team to ensure reliable and precise information is delivered effectively.

Our head office is based in the heart of Melbourne's CBD, where we operate from a collaborative workspace. We operate under a hybrid model and offer flexibility in accordance with our company's flexible work policy.

Some key responsibilities include:

• Receive, assess, and address Medical Information enquiries from healthcare professionals, patients, and internal client staff.
• Conduct literature searches using PubMed or Medline to gather relevant information for query resolution.
• Provide timely responses to customer queries with accurate technical and scientific information.
• Ensure proper reporting and follow-up of potential adverse events and product complaints.
• Maintain compliance with company and client quality objectives.
• Adhere to relevant regulations and client requirements regarding customer complaints, adverse events and enquiries.
• Complete client(s) training on specific processes, systems and codes of practice relevant to the project(s) you are assigned to.

The Team

Our Medical Information team consists of dedicated healthcare professionals with extensive expertise, devoted to delivering customised solutions that meet the specific needs of our customers. We maintain a strong commitment to upholding ethical standards and compliance, consistently adhering to industry-specific and internal codes of conduct. Our team has successfully met the requirements of the Quality Management System standards and has a proven track record of passing audits conducted by international clients from the EU, USA, and Japan.

When you become part of our team, you will immediately feel welcomed, supported, and appreciated. Our unique and challenging consulting environment fosters a strong sense of collaboration, and it is second to none, even when working remotely. At Commercial Eyes we:

• Thrive on providing creative solutions to complex problems.
• Love being exposed to diverse projects.
• Feel comfortable with ambiguity and see it as an opportunity to generate insights.
• Enjoy hands-on work as well as being the subject matter expert.
• Feel inspired to deliver work that makes a difference to people’s lives through health.
• Work flexibly and adapt quickly to changing priorities.

About you

This role is ideal for an early career professional who is keen on learning, developing, and advancing in their career. During university years, you demonstrated excellence through your non-professional work and showcased your ability to quickly learn and adapt to new challenges. As an excellent team player and with results-oriented mindset, you can achieve outstanding results, while your strong attention to detail ensures high-quality work. With a keen interest in the practice of consulting, you are excited to apply your skills and knowledge to make a meaningful impact. You will be a part of a team that values continuous learning, encourages innovation, and fosters professional development. 

Desired qualifications and experience 

• Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
• Experience in a Medical Information, call centre or customer service role (preferable within healthcare or pharmaceutical industry), is highly desirable.
• Proficiency in literature search and technical writing, is preferred. 
• Strong communication skills, both written and verbal.
• Highly developed organisational and time-management skills. 

The Rewards

• A collaborative culture in a growing and sustainable business  
  • At Commercial Eyes you are not just a number, you become a member of a team who supports and cares for each other. Everyone gets to know each other by name regardless of where you work from.
  • Our team is multicultural and diverse, so you will get to work with a variety of people from different ethnicities, backgrounds and with a broad range of experiences.
  • We are committed to supporting the community in which we work. The projects we support are both sustainable and recurrent including organisations such as Yalari, Purple House, Rare Cancers Australia, Leukemia Foundation and more.
• Health and Well-being Program: our people get access to our EnergEyes Program, which includes an annual well-being allowance you can use to support your health and well-being including but not limited to gym memberships, fitness clothing/equipment, yoga, and massage/physio sessions.
• Paid Wellbeing Day to focus on your physical/mental health and general wellbeing.
• Birthday Day Off: An additional day of paid leave just for your birthday.
• Mentoring and Training: You will receive a comprehensive internal training to upskill you on industry insights, Medical Information, and quality compliance principles. You will be supported by highly experienced health professionals with backgrounds in medicine, pharmacy and other health sciences inspired to deliver work that makes a difference to people’s lives.
• Career development and growth: Your journey at CEPL starts as a Junior Medical Information Associate. However, the breadth of services offered by Commercial Eyes, offers plenty of opportunities for you to continue growing your career with us. If you are flexible and adaptable, you can take your career as far as you desire.

Visit our People & Careers page to find out more about Life at Commercial Eyes https://commercialeyes.com.au/people-and-careers/

Continue the conversation 

If you think this role might be for you and joining the Commercial Eyes team gets you excited, please submit your application as soon as possible. We will start the shortlisting process right away.

If you are shortlisted for this role, this is what you can expect throughout the process:

• Phone screening interview.
• Interview with a member of the People & Learning team and Reporting Manager.
• Second interview/role play assessment with the Reporting Manager.
• Reference checks.
• Psychometrics test.

Please note:

• At Commercial Eyes, we value diversity and inclusion and consider all candidates equally.
• Commercial Eyes does not accept applications from recruitment agencies. 

If you would like more information about the role, email our People & Learning department at ***********@commercialeyes.com.au