Addressnicos Australia is a family-owned German tech company. Our office is located in Maroochydore in the centre of the Sunshine Coast and we are looking to expand our operations.
Network Support Technician Role
Job Description:
The role is responsible for providing excellent support to our customers within the nicos Global Service Desk. This role reports to the Technical Supervisor and mainly supports Managed IT services like SD WAN and Security Services (Firewalls).
- Will be part of our helpful and solutions-oriented Support Team and will support our customers’ Managed Services
- Receive pre-qualified incidents and tickets from the 1st Level Analyst/Engineering team and start further analysis and troubleshooting.
- Solve incidents by establishing permanent solutions or temporary workarounds in a customer-oriented approach.
- Work within established ITIL processes in cooperation with other technical departments to find the root-cause of incidents.
- Liaise and communicate with global customers and partners.
- Support out Global Service Desk on technical topics and provide expertise in assessing incident impact and priority.
- Work and collaborate closely with our teams in Germany, Philippines, and other colleagues in the nicos Group of companies.
- May be given ad hoc projects and tasks.
- Comply with company policies and procedures including data privacy.
- Provide excellent customer service with client’s utmost satisfaction in mind.
Desired Qualities:
- Strong people and communication skills.
- Highly customer service-oriented;
- Patient, courteous and friendly with a positive attitude.
- Detail oriented and highly organized.
- Effective time management and prioritization skills.
- Should be able to work with minimum supervision.
- Quick learner with strong analytical skills and can provide high-quality results on time and with diligence.
Experience and Qualifications Required:
- Some relevant training or certification in network infrastructure.
- Base understanding of Information Technology such as IP, DHCP, DNS and routing protocols (EIGRP, OSPF and BGP).
- Relevant experience in the area of CISCO-based networks, Fortinet Firewalls, and/or in IT-Security is desired;
- Knowledge in Microsoft 365;
- Knowledge in MS Office Applications (Outlook, Word, Excel and PowerPoint);
For further information or to apply, please send enquiries to *********@nicos-ag.com or Apply Now via seek.
