AddressWe are on the lookout for a dedicated IT Support Officer to join our client's growing team. This crucial position ensures the smooth operation of their IT infrastructure, which is key to their mission of delivering outstanding service. As an IT Support Officer, you will blend technical prowess with exceptional customer service to support our internal users and maintain our systems.
Key Responsibilities and Candidate Profile:
- You will tackle Level 1-2 technical support issues across various systems including Microsoft 365, SCCM, Intune, and Active Directory, showcasing your problem-solving skills and technical knowledge.
- Your ability to efficiently manage ticketing triage will ensure issues are resolved promptly, demonstrating your organizational skills and attention to detail.
- Through collaboration with other IT team functions such as Networks and Applications, you will participate in maintaining and enhancing IT infrastructure, proving your ability to work well in a team as well as independently.
- Your commitment to delivering high-quality customer service will ensure internal users have a positive experience, reflecting your strong communication and interpersonal skills.
- We are looking for someone with a proven track record in IT support, especially with experience in SCCM, Intune, and Active Directory. Your customer service orientation, excellent problem-solving abilities, and effective task management will make you a perfect fit for this role.
- A competitive salary package within the range of $75,000 to $85,000
- A dynamic and supportive work environment with the opportunity to support BAU and contribute to project initiatives within the business
- Opportunities for professional development and career growth
Please note that that part of our application process will include a pre-screening by our AI Recruiter, please provide your consent in the screening questions to follow after you Apply here. We can't wait to hear from you!
