Address Job Number 24030569
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Natural Talent
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney is now on the hunt for the ultimate connector as a Junior W Insider. This is a unique role connecting guests with experiences and the city.
If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.
CORE RESPONSIBILITIES
Coordinates with the hotel’s Chief Concierge on the Who’s Who guests, groups, and daily operations, ensuring quality, standards and guest expectations are exceeded.
Ensures pre stay communications are being sent to all guests using brand tone of voice and delivered in a timely manner.
Managing and overseeing Marriott Bonvoy travel program and associated talent training.
Organise and host Insider Collective gatherings.
Building and contributing to teams throughout the hotel, to move toward the completion of shared goals while fostering collaboration, including alongside Welcome, Whatever/Whenever, Wheels, the General Manager, Hotel Manager, Sales & Marketing, Beverage & Food and Music Curator.
Be confident, well-groomed, exude a warm personality and act with integrity.
Engage a high emotional intelligence, reading guests and relating to colleagues to build genuine authentic relationships.
Supports operations teams to keep them focused on the critical components of operations to drive guest satisfaction and desired financial results.
Understands the guest experience journey and the impact on the overall property financial objectives and manages to achieve and exceed goals.
Establishes relationships with local attractions, restaurants, and other businesses to enhance guest experiences.
Provides recommendations and arranges services for guests as requested.
Ensures repeat and VIP guests are receiving a high level of service and all requests are carried out.
Maintains awareness of daily operations and events at the hotel.
Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled groups, background, activities, locations, and times as well as special requests/arrangements.
Provides a warm welcome and anticipation of guest needs throughout their stay.
Establishes and maintains open, collaborative relationships with fellow talent.
Ensure the operations teams effectively handles guest requests, adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Possess a wide and established network within Sydney’s music, nightlife, fashion, food, and design worlds.
LIFE WITH THE WORKS
We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.
BENEFITS
Milestone Recognition
Sabbatical Leave
Leave Portability
Birthday Leave
Love Learning
Career Growth
Bonvoy Eligibility
Overall Wellbeing
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
