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Form of workKey Account/ Operations Manager
CHUBB Fire are seeking a highly experienced Manager for a unique role based in Melbourne, who prides themselves on building relationships within teams and with clients.
The Chubb brand has a strong existing client base, but in this role, you will focus on specific clients and a dedicated team.
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.
About the Role
Reporting to the Fixed Service Manager and based in our Dingley (Melbourne) office, this role is pivotal to Chubb's ongoing success in the Fire and Safety service/maintenance market across Melbourne, Victoria. The role is very customer facing and the key area focus will be contract performance, process and profitability, managing a small team of highly experienced technicians and maintaining professional levels of communication with all stakeholders.
Responsibilities:
- Prepare, monitor and deliver financial budgets and forecasts
- Manage client contractual and compliance expectations
- Build and maintain positive relationships with all employees and stakeholders
- Ensure invoicing is completed accurately and within contract timeframes, including the follow up of aged debtors
- Manage business risks and ensure compliance
- Provide close, personal and strong leadership, motivation, and direction to reports
- Forward plan, coordinate and allocate labour resources for maximum safety, productivity, efficiency and work quality
About You:
- Proven track record of managing Key Accounts and operational teams
- A true relationship builder who thrives in a busy environment.
- Industry experience and technical knowledge is preferred.
- Excellent communicator with good business acumen
- Previous experience in the Fire industry an advantage
- Experience in managing service / minor works an advantage
- Australian Citizenship or Australian Permanent Resident (PR).
- Current Australian Drivers Licence
What we will offer you:
- Excellent remuneration package - rates of pay, company vehicle or vehicle allowance, mobile and laptop.
- Planning and support for progression towards any role within Chubb.
- Working for a global organisation which brings job stability and where you are treated like family.
- Great team and branch culture.
- Access to Chubb Hub - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.
Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
