Kyc Specialists, Institutional

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

The specialist KYC team is at the forefront of protecting ANZ and our Customers from financial crime. The KYC Specialist is responsible for managing the KYC requests to completion on behalf of Institutional Relationship teams and Product partners; taking ownership for KYC requests; providing a customer centric approach that minimises effort and improves the client experience in the KYC process (taking initiative). You must ensure KYC “collect” requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures. In this role you will also provide guidance to the customer on KYC requirements in a clear, concise and customer friendly manner, and provide subject matter expertise on KYC requirements and assist with solutions for policy exceptions

The incumbent will be the conduit between the customer and ANZ to complete KYC in a streamlined, efficient manner with the customer lens overlay.

The KYC specialist will need to demonstrate a strong commitment to ensuring the best possible experience for both ANZ Customers and Bankers. A major part of this role is to provide input and feedback to promote ongoing improvements to policy and process in a collaborative manner, building and leveraging stakeholder relationships to help drive KYC Compliance to 100%.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: 833 Collins Street, Docklands VIC 3008 Role Type: Multiple Opportunities available (Permanent and Secondment/Fixed Term)

To be successful in this role, you will ideally bring the following:

• Results and customer focus

• Strong knowledge of and prior experience in the Due Diligence process, AML/CTF policies (SME)

• Problem Solving and Decision Making

• Concern for quality, standards and timelines – Must have high attention to detail

• Building Relationships

• Clear and concise communication style via phone and email

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.