Launtel - Residential Support

Launtel is a leading internet service provider to a growing number of Business and Residential clients across Australia.

We are a Tasmanian based company with a strong customer focus and are looking to add to our office and work from home support staff.

Our support team operates across a wide range of hours during the week and over the weekend for the convenience of our customers and we can offer very flexible work conditions to fit in with your existing family commitments.

We are looking for engaging, customer focused people to join our team and will provide comprehensive training for all aspects of the role.

Full-time or casual options are available and we can further discuss your individual requirements during the interview.

Role Overview 

As part of the Residential support team, the focus is to respond to and action requests from customers who contact Launtel Support. The importance of this initial interaction with our customers is vital to building a relationship and to build trust as we work toward a solution for the client.

Key Responsibilities
 - Talk to the customer: make & receive customer phone calls. 
 - Respond to the customer: via phone, live chat, Facebook messenger & email.
 - Work in a team; and manage their work autonomously.
 - Providing multiple services to customers such as sales and service advice for our range of services.
 - Identify complex issues or complaints and escalate them to the appropriate Tier 2 or Team leader.

Key Skill Sets
 - Exceptional Customer Service
 - Thorough organisational skills
 - Attention to detail
 - Offer advocacy and ownership
 - Basic Troubleshooting skills

For successful consideration of your application, please provide a copy of your cover letter outlining your suitability for the position along with your current resume.

Applications close Friday 5th of April
Remuneration will be based on position type and skill level.