Address
Form of workChief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
- AML/CTF Operations
- Sanctions Operations
- Business Enablement
- Transformation
- Correspondent Banking Due Diligence
- Government Agency Requests
- Customer Verification Screening
RACO is a team of ~2500 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.
The Law Enforcement Agency Team (LEA) teams are involved in providing information to State and Federal Law Enforcement Agencies, Regulatory bodies including Government Agencies and Governing independent bodies these matters often involve notices and court orders that need to be acted on within a specific SLA.
This role will be offering $75,000 - $95,000 base salary.
ON ANY GIVEN DAY YOU WILL
- Utilise a customer centric approach when interacting with customers to facilitate customer or bank request, and actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner.
- Understand the AML/CTF & Sanctions legal and regulatory requirements, landscape and internal compliance policies relating to your role and apply to the business.
- Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs).
- Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP).
- Prompt escalation of issues/risks identified within specified SLAs.
- Proactively identifying and driving Continuous Improvement (CI) by using productivity tools to drive increased quality, process simplification or increased efficiency.
- Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise.
- Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.
- Undertake additional tasks as directed by your Manager.
WE'RE INTERESTED IN HEARING FROM PEOPLE WHO HAVE
- Prior experience in a Leading a fast paced processing environment
- Deep knowledge and understanding of the Money Laundering Policies and Procedures
- Deep knowledge of the Bank's processes and products
- Sound knowledge of computer systems and software (MS Office suite)
- Strong data gathering and analysis
- Sound understanding of regulatory requirements
- Financial Services Industry experience preferred
- Knowledge of the AML/CTF Act
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
