Lead EUC Engineer

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities.Our diverse services – from salary packaging and fleet management to disability support – aim to enhance your financial wellbeing and empower your aspirations.Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.In your Lead EUC Engineering role you will be responsible for:

• Software package creation for deployment form InTune or SCCM. Knowledge in SCCM, Windows, PowerShell scripting, Microsoft InTune, Entra ID, Active Directory & Autopilot.
• Creation and updating of group policies adhering to Microsoft’s security baselines and best practice.
• Prepare, install and support Windows systems, troubleshoot complex incidents, and create and maintain documentation for the IT Service Desk/Desktop team.
• Responsible for the SCCM environment and future roadmap, inclusive of system upgrades where required.
• Manage the installation and maintenance of hardware and software.
• Create, plan and supervise the deployment of new operating system releases, vendor patches, and firmware/drive upgrades.
• Develop and document standardised user processes and procedures, inclusive of knowledge base and policy creation.
• Liaise with relevant stakeholders and adhere to enterprise Change Management
• Manage SOE and recommend enhancements and optimisation.
• Educate and develop skills of Service Desk/Desktop teams of EUC changes/enhancements. Upskill and develop capabilities within the team.
• Knowledge of ITSM and experience with an ITSM tool to manage incident, request and change records.
• Build a migration strategy to move to Windows 11, inclusive of MOE creation and deployment.

Other Duties as required:

• Participate in BCP & DRP support as required.
• Third party / Vendors – Engagement & Assistance.
• Assist with IT audits and participate in change request processes as applicable.
• Work closely with the Infrastructure and Service Desk teams on initiatives.
• Travel interstate to assist with support if required.

Capabilities & Behaviours

• Proven ability in showing initiative, high level of customer service and displays a 'can do' attitude
• Excellent telephone manner coupled with sound problem solving and analytical skills
• Ability to work efficiently with a sense of urgency in an organised manner and able to prioritise tasks effectively.
• High level communication skills and ability to work autonomously and as part of a team
• Capacity, willingness and enthusiasm to learn new skills and continually improve current skills

Knowledge & ExperienceEssential:

• 5 years’ experience in End User Computing, Infrastructure or related roles.

Desirable but not essential:

• Experience in Office 365, Windows 10 platforms, Terminal Services, SCCM, Active Directory, Network & Datacentre, Email Security Management.
• Any IT relevant short course qualifications

Qualifications – desired

• Education, training and certification in Microsoft Server and Domain Technologies
• (MCP – Microsoft Certified Professional) or MCTS (Microsoft Certified Technology Specialist) or equivalent, and/or relevant short course qualifications.
• ITIL Foundation V3 Certified

What we can offer you:Our strong people-first cultureFlexible/hybrid working to enhance your work/life balanceNovated lease benefits and discounts12 weeks Paid Parental leave and access to our Parents PortalExempt Employee Share PlanPaid Income Protection Insurance under MMSG default Super planAccess to a broad range of learning and development programsCareer break and volunteering leaveAccess to Employee Assistance Program and annual Flu vaccinationLifestyle Rewards programAs an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.Please note all successful candidates will be required to undergo background checks.