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Form of work As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online. Lead Service Designer - Group Fulfilment Capability Join an innovative and dynamic team with an inclusive culture Shape the future of critical business functions Strong opportunities for growth and career development in role Woolies X As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform the way people live and shop. With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online. What you’ll do Develop innovative information organisation structures, service blueprints, and detailed customer journeys across e-commerce fulfilment experiences Advocate for User Centred Design, using insights to inform design decisions and identify tactical and strategic opportunities. Conceptualise and innovate desirable solutions that drive value for customers and the business.…
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