Lead Technician & Systems Adminitrator

About Us

Committed to making a difference, InDebted was founded to erase the stigma of debt, disrupt a broken industry and define an entirely-new category of debt recovery - where the customer comes first!

We’re a global, digital first and customer-obsessed team of 200 people who are changing the world of consumer debt recovery for good. At InDebted, you’ll find the most purpose driven and aligned team of people you’ll ever meet. We’re all here with one common vision - to remove barriers to financial freedom for all people.

A Lead Technician & System Administrator is to have a strong foundation in IT, experienced in resolving desktop issues with the ability to think outside the box or their qualifications.

You're an individual that comes to work with a purpose, passionate about offering excellent service, and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver and doesn't shy away from taking on new challenges, and thrives on change with minimum guidance and management.

In this role, you will be providing both local and international support to internal staff at all levels in a fast-paced, fast-changing global environment.

Beyond the day-to-day, you will contribute to longer-term technical projects, process improvement, and documentation efforts to help InDebted's operations evolve at scale by finding innovative ways to make support more efficient.

This role is open remotely for candidates based anywhere in Australia.

What will you do day to day?

• Become the second-tier support/escalation point of contact for all technical incidents and requests from the business.
• Become a senior leader by supporting your direct reporting HelpDesk Team Members in training and providing assistance as needed.
• Provision, document, and support computing endpoints (laptops, mobile devices), business applications, SaaS applications, office infrastructure (networking), cloud infrastructure.
• Lead, manage and provide support across a range of hardware and software products.
• Create and maintain efficient documentation for IT standards, policies, procedures, and knowledge base.
• Proactively look for ways to improve our IT strategy and process while maintaining our cloud-first approach.
• Monitor the availability, security, and reliability of our internal network infrastructure to provide convenient and secure access to all staff and visitors.
• Maintain regulatory systems and software., including security compliance and consistent reviews of infosec technologies.
• Upgrade systems and processes as required for enhanced functionality and security issue resolution.
• Administrate infrastructure, including network, software, databases, malware protection software, logs, and other processes.
• Work on cross-functional projects on an Adhoc basis.

Experience and Skills:

Must Have:

• 3+ years of experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Linux/Mac OS
• Experience with remote desktop applications and help desk software
• Detail-orientation with strong problem-solving skills
• Ability to manage, plan and execute multiple concurrent activities and priorities
• Knowledge and experience supporting various SaaS-based applications (i.e., G Suite, Slack, Zoom), video conferencing solutions, and infrastructure technologies
• Familiarity with the MDM solutions such as Microsoft Intune and Jamf Pro Suite
• Genuine excitement and interest in learning new technologies
• Excellent verbal and written communication skills with the ability to understand and explain complex concepts to both technical and non-technical audiences
• Experience with compliance and applicable laws, regulations, policies, and procedures for InfoSec

Nice to Have:

• Exposure to high-growth technology businesses.
• An understanding of the performance and value drivers of technology businesses.
• Responsible for knowing and complying with applicable Quality Management systems, Information Security, Regulatory Compliance, and process requirements as they apply.

What does success look like?

After 12 months in the role, you would have achieved the following:

• Assist with and implement documentation that complies with information Security Standards and requirements at a global scale.
• Manage and take ownership of all Day to Day Operational Systems.
• Provide ongoing support and advice to HelpDesk Analysts.
• Increase efficiency within the IT department and advising on future improvements for the Company.

Our Benefits

Work wherever - We’re a global team working in flexible locations - choose to work from home, in a co-working space, a bit of both, or see where the role takes you

Employee equity - Access to share options in something big

Flexible paid leave - We offer a trust based leave model - choose when you take leave, how much you take, and what you take it for

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

Job Type: Permanent, Full-Time

Location: Australia