Address Job Description
Are you passionate about designing and delivering impactful learning programs?Enjoy working in person with our frontline teams and leaders across our various sitesFlexible and hybrid work arrangements availableWhat You'll DoWe currently have a full-time permanent opportunity for a passionate and experienced Learning & Development Trainer where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.The role is based from either Sydney or the Gold Coast. We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with weekly attendance at our Coolangatta or Sydney offices as agreed and required for the role.Your responsibilities will encompass:Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook valuesDesigning creative, effective and engaging learning materials and programs using a variety of platforms and toolsLeveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modulesAssessing, evaluating and iterating to ensure the success of each initiativeFacilitating and delivering training with consistency and quality – this will require travel for face to face training across a portfolio of sites and will also include virtual trainingWorking collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiativesParticipating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experienceWorking with functions such as HR and Safety to ensure training meets legislative requirements and best practicesFlexing and adapting to changing needs across the organisation and the team, leaning in to assist where neededWhat You'll BringAn ability to build strong stakeholder relationshipsExcellent facilitation skills, both online and face to faceStrong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and VyondCuriosity – always looking for ways to improve to meet future needsFlexibility and ability to adaptThe drive to take ownership and accountability for your portfolio/projectsA passion for learning - seeking to continually develop your own knowledge and skillsThe ability to demonstrate and role model our Playbook valuesDemonstrated experience in a similar role, with work in the hospitality industry an advantageCertificate IV in Training and Assessment with relevant tertiary qualificationsWhat's in it for you?At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. Progressive flexibility, leave and well-being benefits to balance all of life's prioritiesTravel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on all NRMA insurance products including car, home & travelAt the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.We made the 2022 AFR Boss Best Places to Work ListRecognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender EqualityCertified as a Family Inclusive WorkplaceAwarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved EmployerSuccessful applicants will be required to complete pre-employment checks.Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
