Address Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and Information Technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
SITA is seeking a driven graduate who is ready to launch their career with an industry leader.
At SITA you will be exposed to leading edge technologies, mission critical systems and a global team of Aviation technology professionals.
WHAT YOU WILL DO:
Provide ITIL-compliant service management to assigned customers
Manage any Service Level Agreements (SLA's) for assigned customers and ensure that all contracted/agreed service levels are met for each element of the services delivered
Manage all customer requests for service promptly and professionally
Comply with SGS Service Management standards ITIL processes and practices as defined in the Customer Governance including:
Actively use the intranet CSM Knowledge Base to share key customer documents as required -Provide service reports to customers and line management
Proactively seek improvements and innovations in the services delivered by SITA
Seek feedback from the customer agree and own the customer(s) Continual Service Improvement Plans (CSIPs)
Provide customer updates and reporting on all matters pertaining to Service delivery
EXPERIENCE:
Recent Graduate in a Technology, Computer Science or Network Engineering Discipline.
Industry Certifications would also be favourably considered
Any relevant work experience, internship or placement.
Please note this role is open only to Australian Citizens as you will be required to get a special clearance.
This is 1 year fixed term contract subject to conversion based on business needs and individual performance.
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
Professional Development: Unleash your potential with our training offers via Coursera!
Flex-location: Benefit for 30 working days from anywhere around the world each year!
Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
