Address- Employment Type: Continuing, Full Time (35-hour week)
- Remuneration: Level 5 from $82,818 + 17% superannuation
- Location: Kensington, NSW (Hybrid Flexible Working on campus and from home)
Why Your Role Matters:
UNSW Business School is a leader in business education and research in the Asian region and one of the largest Business Schools in Australia with more than 16,500 students, 500 academic and professional staff and more than 80,000 alumni and partners. The Business School offers a full suite of business degree programs at undergraduate, postgraduate, coursework and research levels, including the AGSM MBA programs and a range of Executive Programs.
The Learning Support Coordinator provides effective day-to-day administrative support for the delivery of Learning Support programs within the UNSW Business School. The role reports to the Operations and Learning Support Manager in Career Accelerator and has no direct reports.
Responsibilities:
Specific responsibilities for this role include (but are not limited to):
- Provide high level administrative support for the delivery of Learning Support programs, including Peer Assisted Study Sessions (PASS) and Learning Consultations.
- Work collaboratively with a broad range of stakeholders across the faculty on the planning and ongoing delivery of the Business School PASS program, including School Managers, PASS Academic Coordinators, Lecturers in Charge, and Associate Deans Undergraduate and Postgraduate.
- Participate in relevant projects and business improvement activities to streamline processes and facilitate administrative efficiency across Learning Support programs.
- Coordinate the recruitment and training of new PASS Leaders and Learning Facilitators.
- Approve casual staff pay claims and maintain accurate records for reporting purposes.
- Oversee the scheduling of PASS sessions, in collaboration with Schools.
- Act as the first point of contact for internal stakeholders regarding these programs, maintaining responsive channels of communication, analysing requests and correspondence to effectively prioritise, and respond to urgent and often sensitive matters.
Skills and experience required (but not limited to):
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Advanced time management, organisational and problem-solving skills, including the ability to meet deadlines.
- Well-developed interpersonal and written and verbal communication skills.
- Demonstrated experience providing effective customer service and support to stakeholders at all levels.
- Highly proficient computer literacy with excellent skills in Microsoft Office applications.
- Ability to make sound judgements and work both independently and as part of a team.
- Demonstrated experience supporting and contributing to projects and initiatives.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
To learn more about this position, and view the comprehensive skills and criteria list, a copy of the Position Description can be found Position Description - Learning Support Coordinator.pdf.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
How to Apply:
Make each day matter with a meaningful career at UNSW. To apply, submit both a CV and Cover Letter online, please ensure your Cover Letter addresses the core selection criteria mentioned in this advert. Apply online before Thursday 21st March 2024 at 11:30pm.
Get in Touch:
For any questions about the role, please contact Lisa Hunter-Smith at l.hunter-smith@unsw.edu.au.
For any questions regarding the recruitment process please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Please apply online - applications will not be accepted if sent to the contact listed above.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
