AddressWe have an exciting opportunity available for Business Supportroles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!
We do require the successful candidate to be based in Sydney This is a full-time position.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.
The core responsibilities in this role include:
- Receiving inbound calls and email inquiries from Commercial and Residential customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling pest services for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
The ideal candidate must possess:
- Experience working in customer service or call center environments (essential)
- This is an office-based role so you must be based in Sydney
- Previous experience in phone sales and converting inquiries into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable, and punctual.
Perks and benefits
- Strong work life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses
About Us
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Employee Testimonial -
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
"The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”
Matt Jones
