Learning Support Officer

Join Our Team as a Learning Support Officer at the Engineering Institute of Technology (EIT)

Are you a seasoned administrative professional eager to propel your career forward?

We're on the lookout for a dynamic Learning Support Officer (LSO) to champion our online and on-campus learning programs at our busy Melbourne location.

While exposure to the education sector is an advantage, we welcome applications from adept administrators with 3-5 years’ experience across all industries.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, so we do as much as we can to ensure that you have the flexibility you need to thrive both personally and professionally. 

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End of Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

You will have the opportunity to be involved in:

• Ensuring seamless coordination of units that adhere to the Higher Education Standards Framework
• Daily communication and assistance to the Higher Education Managers, colleagues, students, and lecturers
• Maintaining accurate student records 
• Updating and maintaining our Learning Management System (Moodle)
• Addressing customer inquiries via email and phone 
• Assisting with campus set up and close when required
• Collating results for unit/s to be presented and approved at the various Board meetings
• Working alongside and assisting other team members and departments with duties during busy periods
• Ad hoc admin and data when required

What will you need to succeed? 

• Your communication skills, both written and verbal, are highly developed
• Track record of delivering top-tier customer service
• Effectively juggling multiple tasks is your forte
• Comfortable working to tight deadlines
• Your attention to detail is meticulous
• You are comfortable being an independent self-starter who enjoys taking the initiative to get tasks completed
• While you are capable of being independent you also know how to be a productive, valuable and cooperative part of a team
• Proficient in various tech tools, or able to pick up new software easily, from Microsoft Office to Learning Management Systems, and online meeting platforms like BigBlueButton, Collaborate Ultra, Zoom, or Microsoft Teams.

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have a campus in Melbourne, with further expansion plans into other exciting locations.

*This is what our current staff have to say about working at EIT:

The two words that come to mind when I think about the organisation's culture are "nurturing" and “engaging”.

“Diversity, equity, and inclusion (DE&I) are really great in our workplace”.

“I love working for EIT, I always find it a positive environment and get along well with all my co-workers. I believe strongly in EIT's mission and values, and I am always proud to tell people that I work for EIT.”

*Comments are from the 2023 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.