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Form of workToyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.
In Australia there are two separate businesses; Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
TFA is a place where difference is celebrated. We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.
But enough about us…..
What’s in it for you
- Flexible work arrangements
- 16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers
- Access to lease a brand-new Toyota, at a discounted monthly amount, this includes all on-road costs and insurance, more importantly you can switch to a new model every 11 months
- Access to discounted vehicle purchases for you and your family
- Generous once-off payment to set up your home office
- We commit to your development through professional development programs, paid study leave and study assistance, access to Australian Institute of Management courses, secondments, job rotations and more.
- Discounted private health insurance
- 24-hour a day Employee Assistance and Mental Health Program for you and your family
- State based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun events
- We want you to be you, so we encourage you to dress for your day when you are in the office
- Speaking of offices, ours won’t disappoint! Enjoy state of the art facilities that provide space to collaborate and engage with your peers. We have sparkling water on tap and ten blends of coffee to choose from, and if you are looking for something a bit different you can play table tennis, PlayStation or just relax as you enjoy your break time
- Annual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff.
- Much more….
Our Retail Lending Team is expanding!
Commencing in March and with a competitive salary on offer, as a Lending Analyst, you’ll be servicing the needs of our customers across a variety of brands at our Caribbean Park office in Scoresby.
It’s a fast- paced and highly supportive customer centric environment which places a big focus on your ongoing development and career pathway. Our Retail Lending team operates Monday through to Saturday, with minimal shifts available on Sunday’s. Your full-time hours can be scheduled between 7:30am – 9:10pm Monday – Friday, & 7:00am – 6:00pm Saturday, but we like to work with you to find rosters that suit the business and you where possible.
We offer a hybrid way of working where we enjoy 3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.
What will your journey look like?
Your role at Toyota Finance will start in our dedicated Lending Academy with up to 2 weeks in the classroom, where you will begin your credit assessment learning journey, including all you need to know about our products, processes and the systems required to complete your role. You will then spend up to three weeks ‘nesting’, where you will utilise what you have learnt in a supportive environment that provides additional coaching and checks on your work before completion to ensure that you are confident in your abilities before we assess you for your Delegated Lending Authority.
You will be awarded your DLA 1 in Consumer following successful completion of Lending Academy and move into one of consumer squads with a dedicated coach and people leader to support your development journey. Depending on your previous experience, over the course of the next 12 months, you will likely be assessed and awarded your DLA, however everyone learns and develops differently so your coach and the Lending Expert will work with you on what is suitable for you. DLA increases for both Consumer and Commercial can attract a salary increase when achieved.
What can you expect?
On average you will be expected to assess and decision 2 or more files an hour, you will pick up the phone and speak with business managers when necessary to workshop deals, gain further clarity and request additional items all with a focus on decisioning the application in its first version.
We are proud of the supportive environment we have created which includes a minimum of two coaching sessions per month with your dedicated coach, a monthly catch up with your people leader and ongoing classroom and online training to support you technical learning journey. You will also get to engage with your colleagues through bi-weekly team huddles, monthly all-in department team meeting, dedicated team meeting and many more Operational activities such as Town Halls and Stand Ups to keep you informed and connected.
You will be expected to:
- Investigate, assess and decision Consumer and Commercial credit applications for customers seeking auto/vehicle finance.
- Complete risk assessments in accordance with the compliance and risk framework.
- Confidently exercise a Delegated Lending Authority (Credit decisioning authority) to maximise lending outcomes in line with regulatory guidelines & Toyota’s risk appetite.
- Engage with Business Managers and the Sales team through written and verbal channels with a focus on customer centric outcomes, first point resolution and strengthen the relationship between Lending and the network.
- Contribute to the success of our business through a Kaizen mindset, where continuous improvement is front of mind and changes are made with the customer at the heart of the outcome.
- Take responsibility for your results and development, using the expansive tools available to drive your career forward at TFA.
- Previous experience in credit assessment
- Exceptional verbal and written communication skills to convey decisions and requests in a clear and unambiguous manner with a network partners
- High attention to detail and the ability to prioritise competing deadlines in a fast-paced environment
- Outcome orientated with a customer centric mindset
- Willingness to learn and adapt
- Strong and passionate team player, we love what we do and we take the outcomes of our team, department and the customer seriously
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.
Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces
- Career Development
- 16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers
- Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
- Paid volunteer days to support your community / Employee Community Grants Fund
- Employee Car Benefit Scheme
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Come with us and help create the future.
