Lending Operations Specialist

The role of Lending Operations Specialist is primarily focused on the loan fulfilment & maintenance lifecycle (documentation, settlement, variation & discharge) for our niche customer segment across the Residential, Commercial & Corporate product offerings.

The role is critical, alongside our key stakeholders, in delivering on an exceptional customer experience & delivering sustainable, profitable growth, by supporting the validation & verification of information in preparation of facility agreements, variation documentation & instructing our panel solicitors to facilitate customer outcomes in an efficient, productive & quality manner.

Alongside these critical functions, the role also involves actively managing & complying with Group Operational Risk frameworks which from time to time may involve reporting, investigation and remediation activities.

The role will involve opportunities to support professional growth & development to support our Residential, Asset Finance & Transactional Operations teams at peak periods to continue delivering on our commitment to our customers.

Key Accountabilities

• Prepare, review & finalise the preparation of facility agreements, antecedent documents (e.g. Security Agreement, Guarantor & Indemnity, and Undertakings) and/or instructions to panel solicitors according to delegation & documentation matrices within established service-level agreement parameters.
• Manage the triage, validation & verification and funding of internal & external settlements delivering an optimal time to cash outcome for our customers whilst managing operational risk within acceptable tolerances including managing & recording the use of a Delegated Approval Authority.
• Process all discharge requests for products across the Residential, Commercial & Corporate product offerings including for facilities managed for and on behalf of other financial institutions.
• Managing the registration of the banks security interests and, from time to time, solving for or remediating issues of priority for registered mortgages or for registrations on the Personal Property Securities Registry.
• Communicate with critical internal and external stakeholders throughout the documentation, settlement, maintenance and discharge of facilities to maximise the customer experience.
• Engage and contribute to team huddles, stand-ups or forums when required with a particular emphasis on highlighting continuous improvement initiatives, operational transformation opportunities or general efficiency measures.
• Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.
• Understand and comply with the Code of Conduct and any additional policies and procedures which apply to the role to ensure BOQ Group excels, complies with laws and regulations, and upholds their reputation.

• Competent in adherence to process and following procedures
• Focused on delivering an exceptional customer experience
• Current or previous experience in banking, finance or conveyancing
• Exposure to and basic knowledge of operational lending process lifecycles across Residential, Commercial or Corporate product offerings
• Basic understanding of legal, regulatory, compliance & industry requirements in a lending context
• Fundamental understanding of collateral management in a financial institution with basic experience in the requirements of registering mortgages in NSW, VIC, QLD, WA, ACT & TAS and over security interests on the Personal Property Security Register.
• Intermediate knowledge of Microsoft Office 365 suite of products
• Demonstrated ability to manage multiple technical platforms and able to employ manual workarounds when technical issues arise
• Excellent organisational skills and strong attention to detail
• Strong ability to work within a team environment and proven ability to utilise a growth mindset and positively contribute to the implementation of change at a team level
• Excellent oral and written communication skills with multiple stakeholders which may involve communicating technical information to non-technical audiences.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

To apply for this role at #boqgroup, follow the links or apply via our Careers Page. 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.