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Form of workAt PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new roles every year, we have more than 20 years' experience developing a suite of brands that set the bar for service in their specialist areas. We're committed to continuing to 'achieve the extraordinary' for everyone we work with.
About the role
Right now, we are looking for a Helpdesk Level 1 to join the team at PeopleIN.
You will be responsible for the following:
- Answering phone calls and tickets from employees about IT issues
- Managing the lodgement of tickets and keeping them updated
- Setting up access for employees to our many systems and programs
- Setting up laptops and other IT equipment
- Managing the lifecycle of our assets including setting up repairs and warranty claims, decommissioning and disposing.
- Documenting procedures and guides
About you
To be successful in this role you will be a strong communicator with the ability to build relationships across the business at all levels. You will be career focused with the drive to take on further opportunities and challenges as they arise.
You will also have:
- Enterprise application support experience preferred
- ITIL foundational knowledge is desirable
- Good knowledge of Microsoft applications (Azure, Server, Office 365)
- Excellent social skills with experience in customer service
- Experience supporting end user hardware
- A can-do, energetic attitude
- Ability to travel and support remote QLD offices to provide on-site support
Please note only successful candidates will be contacted.
