AddressZarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 70 stores across Queensland, New South Wales, and Western Australia in a mix of drive thru’ s and stores, we offer convenience and accessibility to all coffee-lovers.
About the role
An exciting full-time opportunity has become available for an enthusiastic individual to join our IT department in the position of Level 3 Support. The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.
Key duties
- Providing Level 2/3 remote support via phone, email, and remote access to retail stores.
- Providing Level 2/3 support to our corporate office employees.
- Ensuring the smooth rollout of Networks including LAN’s, WAN’s, WLANs, and SD-WAN.
- Working with relevant stakeholders to design and configure Firewalls for the organisations data and infrastructure.
- Documenting all support activities, including incidents, solutions, procedures, and processes.
- Enhancing our automation, reporting and overall digital footprint across Zarraffa’s Coffee and associated entities.
- Monitoring system performance and conducting routine maintenance tasks when required.
- Installing, configuring, and maintaining computer systems, and software applications.
- Providing excellent customer service and ensuring a positive user experience
- Out of hours support is required on a rotating roster basis.
- Some travel may be required.
Skills and Attributes of the ideal candidate
- 3+ years’ experience in Level 3/Systems Administrator role or similar
- Cert IV in Information Technology or higher advantageous
- Advanced network troubleshooting skills
- POS and EFTPOS support knowledge advantageous
- Experience in setting up and configuring Firewalls
- Knowledge or previous support in Azure environments advantageous
- Knowledge of using remote support tools such as TeamViewer & RDP
- Knowledge of Servers, Virtual Machines, Exchange, and AD
- Strong written and verbal communication skills
- Vendor Certifications such as Cisco, Microsoft, ITIL, Cybersecurity is considered advantageous
The perks:
- Lots of coffee!
- Opportunities for career development and growth
- A supportive team environment with a family feel
- Modern facility and workspace
