Company

Zarraffa's Franchising Pty LtdSee more

addressAddressEagleby, QLD
CategoryIT

Job description

Zarraffa’s Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 70 stores across Queensland, New South Wales, and Western Australia in a mix of drive thru’ s and stores, we offer convenience and accessibility to all coffee-lovers. 

About the role

An exciting full-time opportunity has become available for an enthusiastic individual to join our IT department in the position of Level 3 Support. The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.

Key duties

  • Providing Level 2/3 remote support via phone, email, and remote access to retail stores.
  • Providing Level 2/3 support to our corporate office employees.
  • Ensuring the smooth rollout of Networks including LAN’s, WAN’s, WLANs, and SD-WAN. 
  • Working with relevant stakeholders to design and configure Firewalls for the organisations data and infrastructure. 
  • Documenting all support activities, including incidents, solutions, procedures, and processes.
  • Enhancing our automation, reporting and overall digital footprint across Zarraffa’s Coffee and associated entities.
  • Monitoring system performance and conducting routine maintenance tasks when required. 
  • Installing, configuring, and maintaining computer systems, and software applications. 
  • Providing excellent customer service and ensuring a positive user experience 
  • Out of hours support is required on a rotating roster basis.
  • Some travel may be required.

Skills and Attributes of the ideal candidate 

  • 3+ years’ experience in Level 3/Systems Administrator role or similar 
  • Cert IV in Information Technology or higher advantageous 
  • Advanced network troubleshooting skills 
  • POS and EFTPOS support knowledge advantageous 
  • Experience in setting up and configuring Firewalls 
  • Knowledge or previous support in Azure environments advantageous
  • Knowledge of using remote support tools such as TeamViewer & RDP
  • Knowledge of Servers, Virtual Machines, Exchange, and AD
  • Strong written and verbal communication skills
  • Vendor Certifications such as Cisco, Microsoft, ITIL, Cybersecurity is considered advantageous

The perks:

  • Lots of coffee!
  • Opportunities for career development and growth
  • A supportive team environment with a family feel 
  • Modern facility and workspace
Refer code: 2244875. Zarraffa's Franchising Pty Ltd - The previous day - 2024-05-23 04:00

Zarraffa's Franchising Pty Ltd

Eagleby, QLD
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